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| Day | Opens | Closes |
|---|---|---|
| Monday | 8am | 8pm |
| Tuesday | 8am | 8pm |
| Wednesday | 8am | 8pm |
| Thursday | 8am | 8pm |
| Friday | 8am | 8pm |
| Saturday | 9am | 5pm |
| Sunday | Closed | Closed |
Contact Yorkshire Water to speak to customer services if they are the supplier in your area. They supply water and treat the wastewater for more than 2 million homes and 130,000 businesses.
Contact Yorkshire Water for assistance and advice on these phone numbers.
(Saturday) 9am – 5pm |
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(Saturday) 9am – 5pm |
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(Saturday) 9am – 5pm |
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(Saturday) 9am – 5pm |
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(Saturday) 9am – 5pm |
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(Saturday) 9am – 5pm |
Contact Yorkshire Water to speak to the customer services department. Call them to learn more about their water rates and charges, especially for those without meters. You can get all sorts of advice relating to water, such as how to save water, prevent blockages, or increase water pressure. You should call if there is an issue with the taste, smell, colour, or hardness of your water. Call to report a leak in a public area or find out if there are ongoing works. Customers with additional needs can call to register for Priority Services. You can call to find out about insurance with HomeServe emergency plumbing cover.
In the event of a leak in your home, you can contact Yorkshire Water to report a leak on the helpline. They’ll ask you a series of questions regarding the leak, and let you know how long you can expect to wait for a plumber to come and fix the leak.
There are many ways that you can pay your Yorkshire Water bill. Pay by cheque at the bank or by post, use online or telephone banking, make a card payment through your website account, or set up a Direct Debit for convenience. If you need to budget, you can arrange a plan to pay by instalments. This is done monthly, weekly, or every two weeks, using the payment card at PayPoint outlets or Post Offices. If you are having problems understanding your water bill, then call them. You should also call this number if you are struggling to make the payments on time and keep up. There may be discounts and support available.
Meters can help customers to save money, because they record your water usage so that you only pay for what you actually use. You cannot remove a water meter or switch to unmetered bills. If you ever overpay for your usage, plus sewerage and standing charges, it will count as credit against future usage or you can ask for a refund. If your property doesn’t have a water meter and you want to apply for one, call the number. Discuss a fitting appointment to find out what will happen, how long it will take, and if it will be free. Yorkshire Water take a meter reading once a year, but you can call if they need you to submit one yourself.
Moving home means that you need to manage your utility accounts. Notify the supplier at the old address that you are leaving, and contact the supplier at the new address to register with them. Whether you are new to the area, moving within the area, or leaving the area which Yorkshire Water supplies, you can call them. You should contact them 7 days before the move or 7 days after it. You will need to provide your moving date and your new address, plus any customer reference number you might have. You can contact Yorkshire Water to inform them of the passing away of a customer to close their account.
Yorkshire Water supplies to retailers and businesses as well as households. Domestic and commercial customers and property developers can make use of their services, which include water, sewerage, and meter location. Call to discuss Yorkshire Water services for developers. Ask for help with applying for a new connection. Or water mains, mains diversions, permanent disconnections, or a Self Lay Provider. Contact them regarding sewer connections, diversions, adoptions, requisitions, or closures. Call about meter installations for all new builds, including wall-mounted boxes and footpath meter chambers.
The quickest way for Yorkshire Water to resolve your complaints about their services is to call them. They will try to fix your issue while you are on the phone, but they may need to look into the problem then call you back. Call to chase a complaint if they do not provide an update for you within seven days. Your case handler should inform you of any progress until you reach a solution with them. If you cannot agree over the outcome, ask for the Head of Customer Service to review your complaint. After this, if you are still dissatisfied with their final response you can contact the Consumer Council for Water.
You can find plenty of information and advice on the Yorkshire Water website. If you still need help, then you can contact them online, too. They post live updates on their works on Facebook and Twitter, as well as providing 24/7 support from @YWHelp. You can also speak to an adviser using the online live chat from 6.30am to 10pm every day (from 7.30am on Sundays). You could submit an enquiry with this contact form or send an e-mail to wbu.service.centre@yorkshirewater.co.uk. However, you could wait up to ten days to get a response from these. If you don’t mind waiting longer for a reply, you could write a letter. Either post it to Yorkshire Water, PO Box 52, Bradford, West Yorkshire, BD3 7YD or to their head office address on the left.
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