Thameslink

Contact Thameslink on the number to the left to speak with the Thameslink customer services department. The network is a 24-hour train route with 115 stations. Govia Thameslink Railway operates the trains, which run through central London. Thameslink connects Bedford, Cambridge, Luton, and Peterborough to London as well as Brighton, Horsham, and Sevenoaks. The ongoing Thameslink Programme is a project to upgrade it.

Thameslink Contact Numbers

Contact Thameslink on any day of the week by ringing the following numbers.

Thameslink Customer Services

Contact Thameslink by calling the number to the left to connect to customer services. They can answer queries about their train services and help you to plan a journey. Enquire about accessibility for wheelchairs, bikes, or prams. Or enquire about station locations, opening hours, and facilities. This includes their toilets, ticket office, and parking. Call to check train times and disruptions or to find out how to appeal against penalties.

Thameslink Tickets

To get help with buying a ticket to travel on the Thameslink, call the number to the left. Find out more about the types of tickets available, including season tickets. Or find out more about how to get discounts on tickets, from Off-Peak fares to Student Connect. If you end up not using a ticket, you can claim a refund. However, they will charge a fee of £10. Call to enquire about the Money Back Guarantee when you are buying tickets.

Thameslink Key Smartcard

The Key Smartcard makes it easier to buy and renew tickets when you frequently travel via Thameslink. It is free to register, but call the number to the left if you need help with getting a Key Smartcard. Call if you lose it and they will block the card and send you a replacement with your tickets still on it. You can enquire about adding KeyGo to your Smartcard if it will benefit you, or how Auto Delay Repay works when you have one.

Thameslink Lost Property

If you leave any of your belongings on a Thameslink train or at a station, you should contact them to see if their lost property department can find the forgotten item. Call the number to the left to find out how to submit a lost property form. You will need to provide details such as a description of the item and times and dates of travel. For mobile phones, you must provide the IMEI number. They will contact you if they find the item.

Thameslink Compensation

There is a Delay Repay scheme in place so that you can claim compensation if your service is more than 15 minutes late. You can claim compensation for cancellations and delays unless they result from planned engineering works. Call the number to the left for assistance with a compensation claim and receiving a refund. You must provide evidence of the journey such as a ticket or receipt and apply for compensation in writing.

Thameslink Complaints

You should speak to the staff at the station or onboard the train at the time if something is a cause for complaint. Complain about faults as soon as possible so that Thameslink can fix them. This might be a problem with a station or train service, from mistreatment by staff to the quality of facilities. Complain by calling Thameslink on the number to the left if using their services has an unexpectedly negative impact on you.

Other Ways to Contact Thameslink

Thameslink offers updates and general support 24/7 from their Twitter page. If you would rather contact Thameslink privately, or your issue is more complicated, then you could send an e-mail instead. The e-mail address is customerservices@thameslinkrailway.com. They aim to respond within 5 working days, but this may take longer. Alternatively, you might choose to write a letter to Thameslink at their address on the left.