Action Fraud

Contact Action Fraud on the number to the left if you have suspicions about or are a direct victim of fraudulent activity. Action Fraud works with the National Fraud Intelligence Bureau under the City of London Police. The Home Office funds both departments. Action Fraud does not have investigative powers. The public can report fraud through them and they pass reports to the NFIB for investigations into criminal activity.

Action Fraud Contact Numbers

Contact Action Fraud for guidance over the phone on reporting fraud crime.

Action Fraud Customer Services

Contact Action Fraud on the number to the left for customer support. Another party may have directed you to Action Fraud for assistance. They will be able to tell you more about what they do and how they can help with your circumstances. Get more information on what counts as fraud, which activities are breaking the law, and if you have a case for a criminal investigation against someone. They can take your reports and pass them to the police if they are valid instances of fraud. Enquire about how they use your information. You can also call Action Fraud to report misinformation or ask for clarification on anything on the website.

Action Fraud Reporting

It is important to report fraud, especially if you have had your money or identity stolen, because this is a crime. You should also report attempted fraud such as phishing scams, even if you do not fall for them. It will help the police to crack down on fraudsters and make the public aware of common scams. Reporting online is faster and more convenient. However, you can call the number to the left for assistance with making a report. Action Fraud may direct you to another organization which handles specific types of crime that they do not deal with. These include theft of vehicles, counterfeit medicine or currency, and tax or benefit fraud.

Action Fraud Website

The Action Fraud website is the official source of all their public information and the primary method for reporting incidents of fraud. If you find the website too difficult to use or experience technical problems, call the number to the left for help from an Action Fraud adviser. You can register for an account on the website to save and resume a report before submitting it, to track the progress of a report, add more information, or sign up for e-mail updates. Action Fraud upgraded their website and reporting system on 6th October 2018. If you made a report before this, you will no longer be able to access it with your reference number.

Action Fraud Prevention

Part of tackling fraud is providing advice on how to prevent it from happening in the first place. Action Fraud provides resources on how to recognize and avoid falling for many types of fraud. Call the number to the left for help and advice on personal fraud prevention. They can direct you to free services which can protect your computer system when you use the internet. They can also direct you to other organizations working against fraud, including law enforcement and professional counterfraud specialists. If you have already been a victim of fraud, they can help you to get support from other agencies if you are vulnerable.

Action Fraud Complaints

If you have a complaint about Action Fraud, call them on the number to the left. Remember that Action Fraud does not actually investigate your reports. Their specialists assess them then send them for investigation if there is a case for further action. They can provide information, explanations, and apologies if something has gone wrong. Action Fraud will use your complaints to review their service and make changes to some processes if necessary. You can call to complain about an adviser’s conduct, problems with the website, or a response to a report. Ask for a complaint review by the Professional Standards Directorate to escalate it.

Action Fraud Media Enquiries

The Action Fraud media team at the City of London Police can deal with press enquiries during business hours. Call the number to the left to ask for the media office if you are a journalist. Members of the public can’t report fraud through the press office as they do not handle such information.  Action Fraud can’t pass on comments about individuals or companies involved in a report. Reporters can request statistics from the press office. You must specify a type of fraud and time frame, and if you also require the total losses and victim profile information. Contact the Action Fraud media team to discuss campaigns or press releases.

Other Ways to Contact Action Fraud

For updates on Action Fraud news, follow the official Facebook and Twitter pages. Advisers will respond on Twitter between 9am and 6pm from Monday to Friday. You can speak to an Action Fraud adviser live at any time through the 24/7 web chat. Just click on the red button in the bottom right corner of the website. Contact Action Fraud in writing using the e-mail address contact@actionfraud.police.uk. To forward spam fraudulent e-mails, send them on to NFIBPhishing@city-of-london.pnn.police.uk without replying or clicking on links. To request a copy of a report you submitted, write to the Information Manager, FREEPOST, Action Fraud and quote the Crime Reference Number. You can write to the headquarters at the address to the left.