TJ Hughes Customer Services Contact Number

Many people shop at their high street chain store, but if you shop online you might need to contact British retailer TJ Hughes about your order. If this is the case, you can find their contact information on this page.

About TJ Hughes

Thomas J Hughes opened a small shop in Liverpool, which became a department store in 1925. The group Owen Owen had part-ownership and expanded the business until selling it in the 1980s. TJ Hughes had 57 stores at its peak, before going into administration in 2011. Since then, TJ Hughes is expanding again and currently has 21 stores. The brand has 900 employees and operates stores across England and Scotland. The British public recognize TJ Hughes as a discount department store chain for premium and own brand products. It sells fashion, beauty, fragrances, home and garden furnishings, electrical appliances, and gifts.

TJ Hughes Contact Numbers

Contact TJ Hughes on weekdays only with these helpline phone numbers.

Customer Services

Call TJ Hughes on the number to the left if you need assistance with a query. In some cases, it might be faster for you to contact your local TJ Hughes store instead. If only the head office can answer your question, then call this number. They are the best people to explain the operations of TJ Hughes, like the differences between instore and online product availability. You can pass on compliments if you have a particularly good experience with TJ Hughes, or make suggestions for improvement. If an item is out of stock or an offer out of date, call to ask when these will be coming back. Ask about payment security if you’re unsure.

Promotions

Most shoppers know TJ Hughes for its discounts. These offers, especially concerning specific products, may vary. This is due to different stock levels for stores and the online warehouse supplier. Vouchers and codes may only be valid either instore or online and not for both. Call the number to the left for information on the current offers across TJ Hughes. Save yourself some time and money by figuring out if you should go to the store or order online for the best deal. Check the sale area of the website for yourself to see all the popular online deals. Check the terms and conditions of the Loyalty Programme or offers you want to use.

Delivery

Online orders from TJ Hughes offer three delivery options with varying costs. These are standard home delivery, next day home delivery (excluding Sundays), or collection from a TJ Hughes store. Besides next day delivery, it usually takes up to 10 working days. Large items and furniture may take 2-3 weeks. Call the number to the left to track your order, especially if the delivery window has already passed. TJ Hughes does not deliver on bank holidays. Call to check if an item is available for delivery to your area. International delivery is not currently an option. Once your order is processing for delivery, you can’t amend or cancel it.

Returns

You can return products to TJ Hughes within 14 days of receipt if they are in perfect condition. If the item is faulty, TJ Hughes will assess it before issuing a refund. They will only refund delivery charges if there is a fault. You must pay for return postage yourself. If your item requires a collection, you can call to arrange it, but it will cost £10 – £35 depending on the item size. Please allow 7-10 working days for a refund once TJ Hughes receives the return. Call the number to the left for assistance with your returns and refunds. Check the returns policy or the warranty for exchanges and repairs. TJ Hughes stores will not refund online orders.

Complaints

For complaints regarding stores, see the bottom of this page. Only contact the head office about a store complaint if the store does not resolve it satisfactorily. For complaints regarding the TJ Hughes website and online orders, call the number to the left. Report technical issues or problems with promotional offers and stock. Call if you experience ongoing problems with the service from TJ Hughes, online or in stores. You can pass on feedback to help them improve in these areas. If the problem is with a product or ability to order, TJ Hughes will do their best to fix this as quickly as possible. Arrange for a callback if necessary.

Careers

TJ Hughes has been rebuilding their brand since recovering from administration in 2011. Plans for growth make TJ Hughes a great place to build a career in retail. There are opportunities in stores including sales advisors and managers, and in the office such as marketing and HR. If you are passionate about customer service culture, why not work for TJ Hughes? Call the number to the left to enquire about current vacancies at TJ Hughes. You can ask about the recruitment process and career development in the business. Forward your CV to recruitment@tjhughes.com. Register your interest and they’ll contact you if a suitable job comes up.

Other Ways to Contact TJ Hughes

When you have a question or complaint about a store, it is best to raise it with the store directly. Speak to a manager while you are instore if possible. Use the store locator to find the contact details for your store to call them before or after a visit to TJ Hughes. They will be able to tell you about instore offers and stock to save you some time. If you shop online, then get in touch online. Try messaging TJ Hughes on Facebook or Twitter. You might not get a response this way. Send an e-mail to webenquiries@tjhughes.co.uk instead to ensure a response within 5 working days. While this is quite slow, you can write a letter to the head office.