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Contact the Mothercare customer service team on the number the number to the left where they can assist you with questions you have regarding, delivery, returns, furniture assembly, My Mothercare and more.
|Returns and exchanges|
Call the customer service team for Mothercare on the phone number the number to the left where they can help with questions you have regarding shopping online or in store with Mothercare. They can help you locate your nearest store and tell you the opening hours too.
To find out details about expectant parent events that are held with Mothercare you can phone this number above, as well as details about the safety fittings offered for car seats.
To find out the benefits of joining My Mothercare you can phone the number the number to the left where they can explain what it’s about and what you’ll get as a member.
If you have already joined, but have questions about your membership or having trouble with any aspect of it you can phone the number above where they can assist you.
To make enquiries about orders and delivery with Mothercare you can phone the number the number to the left. You can use this number if you can make your order online and need them to help you put it through.
You can phone this number to find out about the delivery options available, as well as details about split deliveries and setting one up. If you need an extended delivery you can phone the number above to get his set up.
Use the number above to find out details and information about British Forces deliveries, Channel Islands and Republic of Ireland and International deliveries.
Discuss returns and exchanges with Mothercare on the phone number the number to the left where they can explain the process you’ll need to take and how long you have to make a return.
If an item you have purchased is faulty, you can also phone the number above to find out what can be done in your situation.
When you have purchased items through an outlet store, the returns policy might be a little different, phone the number above to find out if there is anything different that you need to do when it comes to returns.
Payment Plans are available through Mothercare and to get in touch to find out more details you can phone the number the number to the left. Here they can run through the payment plans available to you, explain how to set them up, the criteria you’ll need to fulfil and explain how and when they’ll need to be paid.
If you’ve already set up a payment plan and would like to make changes to it, make a payment or clear the remaining amount you can phone the number above where they can assist you.
If you’re worried about setting up furniture then you can enlist the help of Mothercare to do it for you when you phone the number the number to the left. When you call the number and give details of your furniture they’ll give you a price quote, which must be paid before they come to assemble the furniture. You’ll be given a time slot on a specified day, and on the day you’ll get an estimated time of arrival.
If you’ve already arranged an assembly day, but need it to be changed you can phone the number above to get this changed to a time and day that’s more suitable for you.
Set up a Gift List with Mothercare and have questions about it you can phone the number the number to the left to get in touch with them about it. When you phone this number you can get details about a gift list that you created. If you’re having issues deleting or adding items to your list you can phone this number where they can assist you.
If you’re looking to get into a friend or family members gift list you can also use this number above if you’re having issues or trouble accessing it.
To register a complaint with Mothercare you can phone the number the number to the left. You can use this number to make a complaint about service received in store, a complaint about a product, or a complaint about the payment plan process.
When you phone the number the customer service team will aim to resolve it whilst you’re on the line, however, further investigation might need to be made. In this instance, they will aim to get your complaint resolved within 10 working days, if it’s going to take longer they will make you aware of this by getting in touch with you.
You’ll then get a final response from them, which will include a summary of the complaint, an acknowledgement of the mistakes, and what is being done to help settle the complaint.
If you’re not happy with the arrangements or the details included you have six months to contact the Financial Ombudsman Service, details of which will be included in the final response from Mothercare.
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