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Air Express

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Opening Times for Air Express

Day Opens Closes
Monday 9am 6pm
Tuesday 9am 6pm
Wednesday 9am 6pm
Thursday 9am 6pm
Friday 9am 6pm
Saturday 9am 6pm
Air Express
562 Coventry Road
Small Heath
B10 0UN

Air Express ceased trading on 5th October 2017. With over 20 years experience with Traveling, Air Express have a host of knowledge when it comes to helping customers with their trips and holidays through the company. The company offer holidays and short trips to destinations all over the world, for great prices within your budget. You can reach the Air Express customer services department by dialling the number to the left.

Department Opening Hours
Customer Services 8am-6pm
Monday to Saturday
Head Office 8am-6pm
Monday to Saturday
Flights and Holidays 8am-6pm
Monday to Saturday
Account & Extras 8am-6pm
Monday to Saturday
Claims 8am-6pm
Monday to Saturday

Head Office

The Air Express head office is located in Birmingham, UK. You can get in touch with the Air Express head office to ask any corporate questions you may have about the company such as legal information, company policies or the company history. You can also call the head office to be directed to the appropriate department regarding your inquiry. The head office number is the number to the left it is a switchboard recording, you will need to select the correct options.

Customer Services

The customer services department is available to call if you need information about holidays, flights or others from Air Express. You should also call the customer services if you need to file a complaint against Air Express or an employee of the company. If you are struggling to book flights or holidays via the website you can call the customer services team to help you book via phone call or give you advice about your bookings such as flight times, seats or accommodation advice. The customer service team can be contacted by dialling the number to the left.

Flights and Holidays

The flight’s department can be called if you need to book a flight directly with a qualified member of the team or you are struggling with the website. Air Express allows you to book bulk flights, singular flights and entire holidays, allowing their customers to save money beating their competitors 90% of the time. You can inquire about what type of flights are available and what destinations they have on offer or any deals they may have at the moment. Booking holidays and flights are easy to do online with Air Express with all-inclusive packages which include accommodation, flights and transfers available to view and book.  Air Express also have family packages for you and your kids during the summer holidays as well as all year round. Call the flights and holidays department by dialling the number to the left and selecting the relevant option.

Account & Extras

If you have made a booking with Air Express you can log into your account on their website using your reference number and last name. The reference number can be found on your confirmation email. If you have not been sent a confirmation email, you have lost or you can’t find the reference number or the website is not allowing you to log in with your reference number and last name you should call the accounts help team on the number to the left they will need you to provide your full name, date of birth, address and possibly your flight details.


As Air Express has ceased trading you can make a claim for your tickets or accommodation under certain circumstances. If you booked your tickets and were issued with new scheduled tickets you will be able to travel and you are not entitled to a claim, you are advised to check with the airline’s that your tickets are valid. If you booked a flight and have not received tickets but you have an ATOL certificate that states “flight only sale” at the bottom right corner you may be eligible for a claim as well as if your flights are proven invalid, you can claim to the CAA via these forms.

If you paid via credit card you should apply to your credit card company for the claim as they may be able to issue you a reimbursement.

You will need to make sure you have all documaentation regarding your flight details, ATOL protection and proof of payment to the company. If you need more information about claiming against Air Express you can call the number to the left.

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