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| Day | Opens | Closes |
|---|---|---|
| Monday | 8am | 6pm |
| Tuesday | 8am | 6pm |
| Wednesday | 8am | 6pm |
| Thursday | 8am | 6pm |
| Friday | 8am | 6pm |
| Saturday | 8am | 2pm |
| Sunday | Closed | Closed |
Contact Affinity Water on the number to the left if they are your water supplier. They supply the water to areas of Bedfordshire, Buckinghamshire, Essex, Hertfordshire, Kent, London, and Surrey across regions of England.
Contact Affinity Water helplines for assistance on any day except Sundays.
(Saturday) 8am – 2pm |
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(Saturday) 8am – 2pm |
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(Saturday) 8am – 2pm |
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(Saturday) 8am – 2pm |
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(Saturday) 8am – 2pm |
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(Saturday) 8am – 2pm |
Contact Affinity Water customer services on the number to the left whether you are a current or prospective customer. Customers can find out about planned works in their area or report problems. They can get information about the water in their area, such as hardness, pressure, and quality. Affinity Water could provide advice on reducing waste or water storage. Call customer services on this number to complain about Affinity Water. They might instruct you to submit the complaint in writing to the Directors’ Office. They can take up to 10 days to review it. Contact the Consumer Council for Water if you are not happy.
If you register for a “My Account” on the Affinity Water website, you can manage your account online by yourself. Should you have any difficulty doing this, call the number to the left for help. You can contact them to update your contact details, change your name, or add or remove a person on the bill. This could be your partner or a new housemate. If a customer is particularly vulnerable, whether they are elderly or they have a disability, they may be eligible for extra assistance. Contact Affinity Water regarding Priority Services if you need them to accommodate you. Call to report a bereavement if an account now needs to be closed.
New charges came into effect for non-metered Affinity Water customers from 1st April 2018. Contact them on the number to the left if you have questions about the changes to your water bill. They will charge you based on the Rateable Value of your property. This value is fixed and neither you nor Affinity Water can change it. If you think you could save money, you might consider switching to a water meter. Call to ask about getting a water meter if you want to switch billing methods. Enquire about the Water Saving Programme if you are unsure about committing to a water meter. Or just get help with understanding standard non-metered bills.
If you are a customer with a water meter installed, your bills will depend on the meter readings. Call the number to the left for guidance on reading your meter and submitting the meter readings in your account. Affinity Water will usually read your meter once every six months. Sometimes they might estimate the reading, so call if you receive a bill and you think the reading is off. The bill will have a Standing Charge and a Volume Charge, and a Wastewater Charge depending on your area. Call if you need help with understanding your bill breakdown or want to challenge something. Report drastic changes in water usage affecting your bill.
It is important to monitor your account statements and pay your water bills on time. Affinity Water allows customers to pay in many ways. You can set up a Direct Debit or standing order, pay through your bank or by cheque, or use a PayPoint card or Giro slips. Affinity Water can arrange a payment plan for affordable instalments if customers are unable to pay upfront. If you are still struggling to pay your bill, call the number to the left. You might qualify for a LIFT (Low Income Fixed Tariff) or schemes like WaterSure, Water Direct and AquaCare. Affinity Water collects wastewater charges on behalf of the sewerage company, meaning they can only reduce your bill if the sewerage company agrees. They can help you to work out what to do next.
If you are a new customer moving to the area, you should register with Affinity Water. You will then have to set up your account before you can receive your first bill. If you are just moving house within the area, you need to tell Affinity Water. They will close your account at the old address and move it to the new one. If you are moving out of the area, you need to shut down your account. This includes paying off remaining balances; you might be due a refund after your final bill. Call the number to the left for account assistance if you are moving home. Affinity Water supplies water only, but they can help you find your sewerage company.
If you are unable to contact them by phone, then get in touch with Affinity Water online. Their team will reply to customers on their Facebook page and Twitter account. You can also send an e-mail directly to them at hello@affinitywater.co.uk. Only include your account number and other details to confirm your identity in private messages. There are plenty of online forms to contact Affinity Water about a specific issue. You can report leaks, apply for a water meter, submit a meter reading, or change your details that way without picking up the phone. Although it is slower, you can also contact them by post at their office.
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