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| Day | Opens | Closes |
|---|---|---|
| Monday | 8am | 6pm |
| Tuesday | 8am | 6pm |
| Wednesday | 8am | 6pm |
| Thursday | 8am | 6pm |
| Friday | 8am | 6pm |
| Saturday | 8am | 10am |
| Sunday | Closed | Closed |
Contact DPD by calling the number above if you need help from DPD customer services. DPD UK is the brand representing the UK operations of international DPDgroup. The parcel delivery service has headquarters in France but runs domestic delivery services throughout the UK and Europe and beyond. DPD opened depots in the UK and Ireland with all-electric fleets for reducing their environmental impact in London and Dublin.
| DPD Customer Services | (Mon – Fri) 8am – 6pm (Saturday) 8am – 10am |
| DPD Tracking | (Mon – Fri) 8am – 6pm (Saturday) 8am – 10am |
| DPD Pick Up Shops | (Mon – Fri) 8am – 6pm (Saturday) 8am – 10am |
| DPD Depots | (Mon – Fri) 8am – 6pm (Saturday) 8am – 10am |
| MyDPD Accounts | (Mon – Fri) 8am – 6pm (Saturday) 8am – 10am |
Call DPD customer services on the number above during the business hours above if you want to speak to a person at DPD about your delivery. You can call to find out how to change your delivery address, change the delivery slot, rearrange delivery, or confirm a safe place or alternate recipient. These options will not always be possible, but DPD will work with recipients and senders to try to get parcels to the right place.
You should be able to track your DPD delivery online using the reference number provided by DPD or the sender. If there is an issue with tracking a parcel, call DPD on the number above for help with checking on its status. You will need to provide the delivery address and recipient name to be able to track it. Contact the sender and DPD if there is a problem such as a damaged parcel or a missing parcel that wasn’t delivered.
DPD partners with lots of local retailers to create collection or drop-off points for customers receiving or returning deliveries. To enquire about your nearest DPD Pick Up Shop, call the number above. Find out which facilities they offer and how to arrange delivery to a Pick Up Shop or collection from one. DPD may allow you to redirect it depending on the circumstances. If you have a complaint, raise it with the retailer first.
On some occasions, if your driver was unable to deliver your parcel, they will retain it at your local DPD depot and leave a calling card for you. Call the number above to find out where your parcel is and when you can go to pick it up if you are able to collect it yourself from a DPD depot. This might be more convenient for you than missing deliveries and parcels going back to the sender. Otherwise, try to rebook a new slot.
MyDPD is the free online account service for businesses and sellers which makes shipping easier on larger scales. Call the number above to speak to a person at DPD about your MyDPD account, especially if there is a problem such as being unable to access it or change information. Ask for help if you need some to create a shipment, print a label, rearrange deliveries, or to maintain your address book and shipping preferences.
If you didn’t already know, there is a DPD app for smartphones. You can create an account and DPD will add deliveries to your registered address for you to track or amend. DPD also allows customers to submit an online enquiry form or send e-mails to customerservices@dpd.co.uk that they aim to respond to within 24 hours. DPD no longer operates their social media accounts, but you can still post letters to their office.
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