Congestion Charge
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Opening Times for Congestion Charge
| Day | Opens | Closes |
|---|---|---|
| Monday | 8am | 8pm |
| Tuesday | 8am | 8pm |
| Wednesday | 8am | 8pm |
| Thursday | 8am | 8pm |
| Friday | 8am | 8pm |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
Contact Transport for London (TfL) on the number to the left to reach the Congestion Charge department. Most vehicles driving in the Congestion Charge Zone in Central London on weekdays must pay a fee on the day.
Congestion Charge Contact Numbers
Contact TfL for assistance with the Congestion Charge on weekdays only.
(Sat – Sun) Closed |
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(Sat – Sun) Closed |
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(Sat – Sun) Closed |
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(Sat – Sun) Closed |
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(Sat – Sun) Closed |
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(Sat – Sun) Closed |
Congestion Charge Customer Services
Contact the Transport for London Congestion Charge department by calling the number to the left. The staff can provide all the information you need or direct you to the relevant resources. Check the boundaries for the Congestion Charge Zone before you travel. Even if you only drive on the edge, you may be required to pay. The Charge only applies if you are driving within the designated zone between the hours of 7am and 6pm from Monday to Friday. It doesn’t apply on weekends, bank holidays, or between Christmas and New Year.
Congestion Charge & T-Charge
Call the number to the left to find out more about the Congestion Charge and check the terms and conditions. If you are moving to London or travelling there, whether for one day or longer, you’ll need to know about the Congestion Charge if you are planning to drive in Central London. Unless you are exempt or eligible for a discount, you have to pay the full Charge. It is the same daily fee for cars and small vans, larger vans and specialist vehicles, and heavy goods vehicles and buses. Call to find out if the new T-Charge affects you.
Congestion Charge Payments
To avoid extra penalty charges, you must pay the Congestion Charge in advance, on the same day, or by midnight the following charging day (Monday – Friday). You can choose to pay online, or call the number to the left to pay over the phone. You will need to provide the vehicle registration number and its country of registration as well as your debit or credit card details. There is also an official app for you and pay with a smartphone. Or create a London Road User Charging account and set up Auto Pay to save £1 per Charge.
Congestion Charge Discounts
Some drivers and vehicles may be able to get a discount on the Congestion Charge or be exempt from paying it completely. Call the number to the left to find out if you are eligible and get help with applying for a discount or exemption. You must still pay the full charge until you receive confirmation from TfL. Phone them if you disagree with a decision on your application. Check that you are providing all the documents they require as evidence. Vehicles of certain sizes and uses can be exempt, as can Blue Badge holders.
Congestion Charge Penalties
When you drive in the Congestion Zone without paying, TfL will charge a fine on top of the original fee. You will have 28 days from receiving a Penalty Charge Notice (PCN) to pay it or challenge it. The standard cost is £160, but they will reduce it to £80 if you pay within 14 days. After 28 days, they will send you a Charge Certificate ordering you to pay £240 within 14 days. If you still don’t pay, they will register it as a debt and involve enforcement agents to recover it. Call the number to the left for help with paying a PCN or challenging it.
Congestion Charge Complaints
If you are not happy with the Congestion Charge service, call the number to the left to make a complaint. You can also make suggestions if you think there is a way they should improve it. The staff will try to resolve your issue for you right away. If their response is unsatisfactory, ask to make a formal complaint and tell them how you expect them to respond. Should this response still be disagreeable, you can escalate complaints to the second stage and then request a third and final review. This could take ten working days each time.
Other Ways to Contact TfL Congestion Charge
If you can’t get through on the phone with an enquiry, try reaching TfL online. If you contact the official Facebook or Twitter accounts, somebody from TfL should reply within the next few hours. You can also follow their traffic news account for updates. If you would prefer to make a written enquiry, you can do so through the TfL website. Submit an enquiry form or a complaints form. You can upload photographs and documents as evidence. Otherwise, you can write a letter to the Congestion Charge department and post it to the PO Box address on the left. They should provide further contact details if you need them to pursue it.
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