Severn Trent

Contact Severn Trent on the number to the left if they are your water supplier. They are a merger of the Severn River Authority and Trent River Authority. They supply water services for 8 million people in the Midlands.

Severn Trent Contact Numbers

Contact Severn Trent to receive customer support from Monday to Saturday.

Customer Services

Contact Severn Trent customer services by calling the number to the left if you need general support. Check for any ongoing works or problems in your area, including leaks and drain issues. Or call to report these if you find any hazards, such as collapsed barriers or broken manhole covers. You can also contact Severn Trent whenever you have a question about your water supply. This includes regulations, water quality and water pressure, and emergency advice for flooding, leaks, and repairs in your home.  Get advice on seasonal pipe problems and how to reduce water usage. Find out about water-saving devices or Severn Trent reservoirs.

Severn Trent Billing

Whenever you need some help with understanding your water bill, call Severn Trent on the number to the left. If you aren’t sure how they calculate your payments, they can explain this to you. Your bill will show you the balance you owe, your meter readings, your water usage, a breakdown of your charges, and your account activity. You can request an alternative format if you need the bill in Braille, audio, large print, Welsh, and with any other adjustments. Call if you think that your bill is incorrect or if you want to switch to paperless billing. Call Severn Trent to set up personalized account services or if you are moving out of the property.

Severn Trent Payments

Paying your water bills is important to avoid County Court Claims and debt collection agencies. Contact Severn Trent on the number to the left if you need help with paying your bill. You might be eligible for assistance from the Severn Trent Trust Fund or the Water Direct scheme. Severn Trent can help you to apply. Call to arrange a payment plan to make it easier for you to keep up with bill payments. You could set up a monthly Direct Debit and change your payment date if you need to. Call to discuss other payment options, such as paying online, at the bank or Post Office, by phone or post, at a PayPoint outlet, or even through benefits.

Severn Trent Water Meters

If a property has a water meter, residents can’t switch back to unmetered billing. Should you decide to get a water meter, call the number to the left to discuss installation. Get help locating your water meter and taking a reading to update your bill. Contact Severn Trent if your meter stops recording or you believe that a fault is causing high bills. Call regarding your meter fitting appointment if you have a question or an issue. Ask for help with water meter applications, especially if you are a tenant. Call if your meter has a leak or any other problem. You can request that Severn Trent moves your water meter to a different location on the property.

Builders & Developers

Builders and developers working on properties in Severn Trent’s supply area can call them on the number to the left. They will need to get advice and apply for the appropriate permissions for connecting water and sewerage services. Find out about regulations and fees for new connection applications for developer properties. Get help with self-lays and meter installations. Discuss soil reports, service pipe inspections, infrastructure credits, or working on third-party land. Get a price quote and timescale from Severn Trent regarding your new connections. You can ask for all the guidance you might need on the necessary forms.

Severn Trent Complaints

If you have a complaint about your water supply, call Severn Trent on the number to the left. Complain about the water meter, your bill, or any Severn Trent services you are unhappy with. If the complaints adviser cannot resolve the problem, you can ask to speak with a duty manager. Calling is the fastest way for complaints resolution, as it can take up to 10 days for a response to a letter. However, if they do not respond to your written complaint during this time, you could be entitled to a compensation payment. You can ask Severn Trent to carry out a full review or make a face-to-face appointment to deal with the issue in person instead.

Other Ways to Contact Severn Trent

If you are unable to phone them, it is easy to contact Severn Trent online. Fill out their online contact form or click on the pink tab to the right to launch a Live Chat. If an adviser is unavailable, you can contact them through social media. Send messages on Facebook or Twitter and Severn Trent will usually respond within an hour. If you don’t mind waiting longer to receive a reply, you could write a letter. Mail it to the customer services team at Severn Trent, PO Box 407, Darlington, DL1 9WD, or to the head office address on the left. If you are a member of the press, send any enquiries to media@severntrent.co.uk. Or if you want a career at Severn Trent, from engineering to HR, you can browse their roles and apply for vacancies on their website.