Brewers Fayre Customer Services

Are you planning a trip to Brewers Fayre? Whenever you have a question about the restaurant chain, use the contact information here to get in touch. Brewers Fayre provides assistance from Monday to Friday.

About Brewers Fayre

Brewers Fayre is a restaurant chain in the UK with 130 locations. It mainly serves traditional pub food dishes and advertises a family-friendly environment. The Whitbread Group, which owns Brewers Fayre, also owns several popular chains. These include Costa Coffee, Beefeater, Table Table, and Premier Inn hotels. Some Brewers Fayre restaurants ran under the buffet brand Taybarns from 2007 to 2016. Since opening the first restaurant in 1979, Brewers Fayre expanded throughout the UK. You might often find a Brewers Fayre or other Whitbread chain restaurant next to a Premier Inn as part of their growth strategy.

Brewers Fayre Contact Numbers

Use these contact numbers to phone Brewers Fayre and speak to a person.

Customer Relations

This will connect you to the Customer Relations team at Brewers Fayre. They can answer your questions and give you the latest updates on the restaurant chain. Before you make a trip, find out where your local Brewers Fayre is and which offers they are running. Brewers Fayre tries to cater to different dietary requirements. So call ahead to find out which menu options are definitely free from meat, gluten, and other allergens. Or call to check if there is free wifi!

Complaints

There may have been an issue with the food, the staff, or the building itself. Brewers Fayre can investigate and try to fix any problems. They change their menu a few times a year, so give feedback about what you want to see more or less of. Keep the receipt if there is a payment issue. Brewers Fayre will ask you for the check number so they can look into it for you.

Bonus Club

Brewers Fayre has a loyalty scheme to keep you coming back. With the Bonus Club, you earn 5 points for every £1 you spend. Each point is worth a penny, and they soon add up. You can swap them for vouchers and get access to members-only offers. They even give you a free main meal on your birthday! You will get 250 free points just for registering. Call the helpline if you have problems with your points, using vouchers, or adding birthdays.

Accessibility

Brewers Fayre aims to be as welcoming for everyone. However, depending on the location, this might not always be possible. Find out where the nearest Brewers Fayre with a kids’ play area or pub garden is. Check if all the facilities are available before you go. This includes parking, seating, and toilets for people who have disabilities. Most Brewers Fayres can host children’s birthday parties, so call to discuss a party booking.

Careers

The Whitbread Group has ambitious plans to expand even further in the UK and overseas. You could work at any restaurant brand in the group, not just Brewers Fayre. Do you want to join the family and become one of 15,000 team members across the restaurant chains? Gain experience as a sous chef or take on extra responsibility as a manager.

Media & PR

There is always a lot going on in the Whitbread Group. Every chain, including Brewers Fayre, introduces new developments several times a year. Journalists and bloggers can ask for images to use, as well as more information on Brewers Fayre press releases. If there is a national news story, get a statement.

Other Ways to Contact Brewers Fayre

In the event that you have trouble getting through on the phone, don’t worry. There are plenty of ways to get in touch with Brewers Fayre. Customers can send enquiries or complaints to the social media team. Reach out to them on Facebook or Twitter. You can send an e-mail directly to social.media@whitbread.com if the issue requires more detail. Send queries about the Bonus Club to bonusclub@brewersfayre.co.uk instead. Otherwise, you can fill in the contact form on the Brewers Fayre website or write a letter to the head office.