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| Day | Opens | Closes |
|---|---|---|
| Monday | 8am | 8pm |
| Tuesday | 8am | 8pm |
| Wednesday | 8am | 8pm |
| Thursday | 8am | 8pm |
| Friday | 8am | 8pm |
| Saturday | 8am | 1pm |
| Sunday | Closed | Closed |
Many popular businesses use Arrow XL as their courier. Whether you work with Arrow XL directly or via another retailer, you might need to call them. Contact Arrow XL with the information listed on this page.
Arrow XL is the market leader in the UK for 2-person home delivery. The company delivers over 2 million orders to customers each year. On average there are 7,000 orders a day, and Arrow XL is open six days a week. Their customer experience team consists of around 500 people. Arrow XL has a network of hubs as well as fleets of vehicles to ensure that they can deliver to 98% of the UK. They even use other networks to deliver to offshore islands. Arrow XL has over 25 years of experience in the industry. Innovative technology like the AskAxl web-app lets customers track orders in real time and see the names of their delivery teams.
Contact Arrow XL using these support helplines from Monday to Saturday.
(Saturday) 8am – 1pm (Sunday) Closed |
|
(Saturday) 8am – 1pm (Sunday) Closed |
|
(Saturday) 8am – 1pm (Sunday) Closed |
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(Saturday) 8am – 1pm (Sunday) Closed |
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(Saturday) 8am – 1pm (Sunday) Closed |
|
(Saturday) 8am – 1pm (Sunday) Closed |
The customer services team will assist you with providing information about the business. They can also put you in touch with a member of staff who deals with a specific area of the business who will have all of the details you might need. Customers could find out more about how their delivery and collection processes work before committing to ArrowXL. They can also call for technical support if they have any trouble using the AskAxl web tracker. Call customer services directly if you don’t receive a response on other platforms.
Deliveries should be easy with ArrowXL. They will tell you when they are going to deliver, and call you when they are close by. You must make sure that there is enough room for the item, and inform them about any access issues such as stairs or narrow spaces. They will drop it off in the room of your choice. Somebody will also need to be present to sign for the delivery. If you are not going to be home, then contact ArrowXL to make arrangements for leaving the item in a safe place.
When you have booked a collection with ArrowXL, they will contact you the day before to provide a time window. This could be by text message, e-mail, or phone call, depending on the contact details you gave them at the time of booking. You should make sure that your item is accessible and ready for collection. Items should be free of water or contaminants. Otherwise, the team can refuse to take them. Report delays or no-shows, or call if you need to change the time or date. ArrowXL will do their best to re-arrange collection.
Reasons to make a complaint include delays in delivery times and lack of communication. You can complain about the behaviour of an ArrowXL delivery crew even if you are not an ArrowXL customer. If you are unable to resolve a complaint with this company, cancel your order with the retailer for a refund instead and order somewhere else. If you booked directly through ArrowXL, you can consult Citizens Advice for help on how to proceed with your complaint.
ArrowXL offers two kinds of services for businesses and retailers. Delivery and in-home services include white goods, bathrooms, gym equipment, upholstery, beds, and other furniture. There is next day, 2 day, and 3 day delivery, with a two-hour timeslot. Businesses can choose between Lite, Standard, Dedicated, and Platinum services. There is also the warehousing and fulfilment aspect, offering logistics solutions including storage, packing, and inventory management.
From friendly customer-facing teams to everyone behind the scenes, Arrow XL values the people making the company work. Do you want to be one of them? You could work as a customer contact advisor, in the warehouse, on a delivery crew, or as an industry professional improving business growth. The company usually posts vacancies online on their LinkedIn account. Browse and apply for suitable jobs through the LinkedIn website. You can also send a CV and cover letter to support.applications@arrowxl.co.uk.
If the phone lines are busy, why not contact Arrow XL online and wait? They will get back to you as soon as they can. Leave a message on Facebook or tweet at the dedicated Twitter account @ArrowXL_Help. These social media teams are available between 9am and 5pm from Monday to Friday. You can also e-mail them directly at social@arrowxl.co.uk. Or e-mail customer.services@arrowxl.co.uk for customer support at any time except on Sundays. Request a callback for a time which suits you via this online form. New business customers can e-mail sales@arrowxl.co.uk and media queries can go to press.enquiries@arrowxl.co.uk.
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