ParkingEye

Anyone who ever accidentally overstays in the car park of shops or medical establishments might know a thing or two about ParkingEye. If this is the first time you have heard of them, here is how to get in touch.

About ParkingEye

ParkingEye is a parking enforcement company which is now under Capita Parking Services. It was one of the first to use Automatic Number Plate Recognition cameras. Since launching in 2004, they have become a leader in the UK parking industry. They now manage 3,500 car park sites of various sizes for businesses and public services. Their 300 employees work at the ParkingEye headquarters in Chorley or their second office in Blackburn. ParkingEye claims that their business is growing by 30% every year. They manage car parks for clients across many different sectors and will take car park users to court over unpaid charges.

ParkingEye Contact Numbers

Contact ParkingEye for assistance during the week with the numbers below.

Customer Services

Contact ParkingEye customer services on the number to the left if you have a question or a concern to discuss with them. They manage car parks for many sites, including hotels, restaurants, supermarkets, motorway services, retail parks, and hospitals. Find out if they are in charge of a car parking site if you plan to use it. You can enquire about which payment methods are in operation at the car park you will be visiting. Call to report a broken machine if you are unable to purchase or print a parking ticket. You can call to make legal enquiries about their enforcement practices. Learn how to appeal or check on the progress of an appeal.

Payments

To pay your parking charge, you can go online and pay by card or PayPal. You also have the option to pay by card over the telephone. Otherwise, you can pay by cheque or postal order if you send it to their PO Box in Chorley. Call the number to the left if you wish to make your payment on the phone. They accept Visa or Visa Debit, Mastercard, and Maestro. You will need to provide your 12-digit reference number for your parking charge. This will be on the correspondence from ParkingEye. The number has a forward slash character in it which you should replace with an asterisk when you are paying over the phone. Make sure that you pay the correct amount. ParkingEye doesn’t issue automatic refunds and will add a charge to unpaid balances.

Complaints

To complain about ParkingEye services, call the number to the left. You cannot appeal against a parking charge on this line, as they only accept written appeals. You can, however, complain about your treatment from ParkingEye during the process. You may want to criticize a delayed or total lack of response, rudeness or poor customer service from staff, or the quality of a car park they manage. Complain if you think that the car park charges or time limits are not reasonable. You can contact them regarding damage or theft to a vehicle in one of their car parks. For appeals, go directly to the car park owner before you involve POPLA.

Car Parking Consultancy

Are you responsible for a parking development? Do you need the help and expertise of professionals with experience in this area? Then contact ParkingEye on the number to the left to discuss their Consultancy service. Whether it is brand new at the planning stage or simply upgrading an existing car park, they can assist. It can be difficult to create a bespoke car park or figure out the best way to implement new technologies. So ParkingEye can do all of this for you, offering a needs assessment, business case study, design and further development, and ongoing management of the car park. Call for more details and help with car park plans.

Car Park Management

If you are a looking to do business with ParkingEye, call their New Business team on the number to the left. This number is also for businesses in need of assistance with ongoing car park management services. Parking solutions from ParkingEye can improve revenue for private landowners and decrease the abuse of parking facilities. They can reduce operating costs and improve the customer experience at the same time. It’s free to enlist and install these parking solutions, and ParkingEye will manage them as if they own them so that you won’t have to. There is a range of solutions to choose from, including the top systems and technology.

Recruitment

ParkingEye operates out of 2 offices in Chorley and Blackburn, as well as employing engineers and patrol officers across the country. The car park management staff are at the core of the business, but there is so much more beyond that. You could work in other valuable areas such as sales or data insight. While there is a section for vacancies on the website, you can also call the number to the left to ask to speak to HR. Find out which roles are available and how to send them a speculative CV. However, ParkingEye does not wish to communicate with recruitment agencies. Do not contact them about jobs unless it is on your own behalf.

Other Ways to Contact ParkingEye

ParkingEye is a private agency with no legitimate online presence other than their own company website. They do not make their e-mail addresses public, instead offering contact forms through the website. You can send e-mails to info@parkingeye.co.uk, but only general or business enquiries. They won’t respond if you send a complaint or appeal to this address. You can easily pay for parking charges online if you prefer to do it that way. If you are making an appeal, you can do so online or by post. You must send it to the PO Box and include receipts or parking tickets as evidence. To escalate a complaint, send it to the head office.