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| Day | Opens | Closes |
|---|---|---|
| Monday | 9am | 8pm |
| Tuesday | 9am | 8pm |
| Wednesday | 9am | 8pm |
| Thursday | 9am | 8pm |
| Friday | 9am | 8pm |
| Saturday | 9am | 6pm |
| Sunday | 9am | 6pm |
Contact iD Mobile by calling the number to the left for support from the mobile virtual network operator. This brand launched in 2015. The Dixons Carphone company owns iD Mobile, but it uses the Three network.
Contact iD Mobile using these helplines to get assistance through the week.
(Sat – Sun) 9am – 6pm |
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(Sat – Sun) 9am – 6pm |
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(Sat – Sun) 9am – 6pm |
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(Sat – Sun) 9am – 6pm |
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(Sat – Sun) 9am – 6pm |
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(Sat – Sun) 9am – 6pm |
Contact iD Mobile customer services by calling the number to the left. You can ring them with any questions you have about their products or the network and services. They can tell you about their current deals for pay-monthly phones or SIM-only contracts. This includes particular brands and SIM-free phones. Call to check the student discount at iD Mobile. They can advise you on their tariffs to help you find the best plan to suit your needs. Call for help with placing an order or to find a Carphone Warehouse store that offers iD Mobile.
When you order online from Monday to Thursday, next-day delivery is free. If you order on the weekend, you will have to wait until Tuesday to receive your phone or tablet. SIM card deliveries can take 2 to 3 working days. Call the number to the left if your order is late and you haven’t heard from the courier. Call if you need to cancel your delivery or change the address and they will see if this is possible. The returns period for in-store purchases is 14 days, but it is 30 days for online orders. Call to arrange a return or cancel a contract.
Getting a new phone can be confusing, especially if it’s been a while. Switching to a new type of phone can also be strange as they operate differently. When you buy a phone from iD Mobile, the settings should be configured already. If you have any issues, call the number to the left. Get advice on using the internet settings, including activating 4G. Ask for help with setting up your voicemail or tethering. Call for assistance with SIM cards or getting a PUK Code to unblock one. Call before you buy if you want to keep your old number.
You can easily control your account and check your spending and allowances online or through the app. Update your personal details, purchase add-ons, check for upgrades, make payments, and more. You can report a lost or stolen phone in your online account and block the SIM. In this case, you will also need to contact your handset insurer and iD Mobile to request a new SIM. Call the number to the left if you need to speak to iD Mobile about your account. This includes access problems, your data rollover, or changing your plan.
If you need help understanding your phone bill, call the number to the left to discuss it. You should receive your bills on the same date each month as the date you joined iD Mobile. You will have 14 days to pay from the bill date. Your bills should be available to view in your account. The bills are split into sections to make it easier to read, but you can call if you find it confusing. Call if you have problems with one-off payments or your Direct Debit. Contact iD Mobile for help with Bill Capping and putting limits on your monthly spending.
Contact the complaints team on the number to the left if you are not happy with a product or service from iD Mobile. They will aim to resolve your complaint during the conversation. However, if it requires further investigation, they will arrange to contact you back. You need to provide your account details, including your iD Mobile phone number, so they can locate your account and confirm your identity. They will give a full response within 5 working days. If you disagree with their resolution, ask for a manager to review it.
You can contact iD Mobile online if you can’t make a phone call. They will usually reply within a few hours on social media during their business hours. Contact them through Facebook or Twitter with any general enquiries. The only public e-mail address for iD Mobile is the complaints address. They aim to respond to e-mails sent to complaint@idmobile.co.uk within 5 working days. There is also a live chat available during opening hours on the website. The button will show in blue if an agent is available to speak with you. The iD Community is a forum which you can visit for advice from fellow customers. You could also try posting a letter to iD, P.O. Box 356, Unit 19, Southampton, SO30 2PG, or write to the head office address on the left.
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