Topshop

Contact Topshop by phoning the Topshop customer services number on the number above. Topshop is a British retailer known for bringing trendy fashion to the high street since the 1960s. It was a youth brand for women which has since been supplemented by the addition of the Topman brand. They are sponsors of London Fashion Week and have several hundred stores in the UK and other countries, plus online stores.

Topshop Opening Hours

Topshop Customer Services

Many Topshop stores have unfortunately been closing down in recent years. If you have a query about a Topshop store, including where to find the nearest Topshop and its opening hours, call the number above. Otherwise, you can also call Topshop customer services to ask about any Topshop product, project, or partnership. They should be able to provide more information about their product lines and promotions.

Topshop Online Orders

Although Topshop cannot cancel or change an order once you have placed it through their website, you can still call the number above for assistance with online orders. This includes orders that you have been unable to place successfully, due to technical issues or stock availability or any other problem with the Topshop website. Contact them for help with promotional codes and student discounts if you need to.

Topshop Delivery

You can order from Topshop for delivery to any eligible address, such as your home, a Topshop store, or a Hermes ParcelShop location. Topshop should notify you when they have dispatched your order and supply the tracking information for it. Call the number above if there is a problem with the delivery of your Topshop order. They will not be able to make changes, but they can track it for you or extend a store collection date.

Topshop Returns

You should be able to return Topshop purchases at no extra cost by taking your items into a Topshop store with the receipt, or by posting the items back to the returns address. There should be a pre-paid label with your order which you can use within 28 days to send unwanted items back for a refund. You can call the number above if you need some help with a Topshop return. You could ask about exchanges or replacements.

Topshop Complaints

If you have a complaint about a Topshop store, please ask to speak to the manager of the store to report the issue. For complaints about the Topshop website, online customer services, or Topshop products or media, call the number above. You should definitely complain if a delivery is delayed or you do not receive a refund in the timeframe that they give you. If they do not resolve a complaint in 8 weeks, take it to the ODR.

Other Ways to Contact Topshop

Topshop telephone customer service is unavailable on Sundays, but there are alternative options. There is a Topshop Facebook page and a Topshop Twitter account which you could contact if you use these social media sites. There is also a dedicated customer support account, @TopshopHelp, which is active even on weekends. You could also try e-mailing customer.service@arcadiagroup.co.uk and wait for them to reply.