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Friends Provident

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Opening Times for Friends Provident

Day Opens Closes
Monday 9am 7pm
Tuesday 9am 7pm
Wednesday 9am 7pm
Thursday 9am 7pm
Friday 9am 7pm
Friends Provident
United Kingdom House
Castle St

Friends Provident was a life insurance firm based in England. It became a publicly listed building in 2001 and is no longer linked to its roots in the Religious Society of Friends, who originally founded the firm. The name was changed from Friends Provident to Friends Life in 2011, yet despite this is still listed as Friends Provident legally. In 2009, the company was listed on the London Stock Exchange. Friends Provident was owned by the UK’s largest insurance company, Aviva, until being sold for £340 million to International Financial Group earlier this year. All numbers on this page will redirect through to Aviva, who still manage Friends Provident services for previous customers.

Other Friends Provident Connection Numbers

Department Opening Hours
Customer Services 9am-7pm
Monday to Friday
Head Office 9am-7pm
Monday to Friday
Lifetime Care 9am-7pm
Monday to Friday
Aviva Group 9am-7pm
Monday to Friday
Account Helpline 9am-7pm
Monday to Friday
Complaints 9am-7pm
Monday to Friday

Customer Services

Calling will connect you to a member of the Friends Provident Customer Services team. If you would like to know more about Friends Provident services or would like some help accessing your account then this is the department to call. Someone from the team will be able to assist you with anything you need help on. You can call if you would like to find out more about any of their policies before you sign up for their services. Long-term care can be high in price and you need to be aware of the expense before entering an agreement with Friends Provident. Policies such as the ones offered by Friends Provident are done so in order to save you from lengthy calls about bills.

Head Office

You can get in touch with the head office, which is based in London, to inquire about any of the companies corporate information or if you want to inquire about the progress of a complaint you have made. If you aren’t happy with the actions that have been taken regarding your complaint you can talk to a member of the head office team. You can also report fraud or any other issues to either the head office team or to the customer services team.

Lifetime Care

Friends Provident offers two types of Lifetime Care cover. Both are paid for via a lump sum, which is given back to you as a monthly benefit to those who need specialist help due to mental or physical impairment. The Immediate Lifetime Care from Friends Provident takes effect immediately and provides the cost of care for a lifetime. In return for a lump sum, care providers are paid directly through Friends Provident and can be taxable in the future. The Secured Lifetime Care is for those would like to limit their monthly benefit or defer it for a number of months or years. Before the period of time when the cover kicks in, the plan holder is held responsible for any care needed. In order to purchase a care package from Friends Provident, you will need to hire a financial adviser. These will be able to help you further with a payment plan as well, which will be needed for any package you buy from Friends Provident. As well as these care packages, Friends Provident can provide help for choosing the right provider, offer emotional support and a care support service. If you would like to know more about this service, then call.

Aviva Group

Friends Provident is now part of the Aviva Group. This means that retirement customers with Friends Provident are now part of the UK’s largest retirement provider of insurance. If you are already a customer with Friends Provident, then you will receive a letter informing you of the change. All accounts with Friends Provident will be transferred to Aviva before or during the month of October in 2017. If you see references on your bank statements or anything such as this, then do not be alarmed. You can call in order to be assisted regarding your pension payments and account information.

Account Helpline

To log in to your Friends Provident account you will need to go to the Aviva website and enter your email and password. If you have not created an online account and would like to you can call the account helpline and set one up with help from the team. You can also call the helpline if you are struggling to log into your account for example if you have forgotten your password or the email you have used with your account a member of the team will be able to give you access to your account by asking you a series of questions to confirm your identity.


If you need to make a complaint about Friends Provident then you need to call the complaints department. Someone from the complaints team will be able to help you further and assist you with any issues you may be having with your account or care package. Alternatively, you can call the head office contact number for Friends Provident, which will connect you to a member of the head office team.

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