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| Day | Opens | Closes |
|---|---|---|
| Monday | 8am | 8pm |
| Tuesday | 8am | 8pm |
| Wednesday | 8am | 8pm |
| Thursday | 8am | 8pm |
| Friday | 8am | 8pm |
| Saturday | 8am | 2pm |
| Sunday | Closed | Closed |
Contact Southern Electric if you are a customer or want to become one. It is part of Scottish and Southern Energy (SSE) with Scottish Hydro-Electric, providing utility services in Scotland.
Contact Southern Electric for help with their services any day except Sunday.
Customer Services |
(Saturday) 8am – 2pm |
Gas & Electricity |
(Saturday) 8am – 2pm |
Phone & Broadband |
(Saturday) 8am – 2pm |
Home Services |
(Saturday) 8am – 2pm |
Water Supply |
(Saturday) 8am – 2pm |
Service Complaints |
(Saturday) 8am – 2pm |
Contact SSE Southern Electric by calling to speak to a member of their customer services team. You can call as a new customer to get tariff prices or find out which of their services are available in your postcode area. Call to discuss accessibility if you are a customer in need of extra support. Call if you are moving home and want to take your tariff or cover with you. You might need to arrange for a meter to be installed at the new address. Call to request a refund if your account is in credit or an incorrect reading caused SSE to charge too much on your bill. Discuss your final bill if you have switched to another supplier.
At its roots, Southern Electric is an energy supplier. There are various tariffs for gas and electricity, such as the flexible standard pay-as-you-go and multiple fixed-term contracts with bonus perks. Some don’t come with an exit fee, while some will cost £25 per fuel if you want to switch tariffs or suppliers before the end of the minimum term. Call to discuss your energy tariffs. Get help with your electricity or gas meter, whether they are pre-payment or smart meters or any other type. Call for guidance on your bill breakdown and managing your energy account. You can also get assistance with your monthly payments.
Broadband and Phone packages include a fixed monthly price for either 12 months or 3 years. Customers can also get Broadband-only packages for line rental and add calls later. There are 3 different broadband speeds, with a difference of 50mb per second in download speed between the slowest and fastest. Phone if you want to switch to SSE or upgrade your broadband to fibre. Or get advice on how to improve your speed without having to pay more. Get help with your phone and broadband bills or set up a Direct Debit for convenience. Call about problems with your phone line or if you want to move the services.
Home Services are insurance plans with monthly payments to cover call-outs, including parts, labour, and repairs. There are 12-month contracts for boiler and heating cover and electrical wiring, for homeowners or landlords. Even if you don’t have cover, you can book a boiler check-up for £85 or a repair for £75. You can also book a new boiler installation and get a free Smart Thermostat with it. Call if you need help with choosing a new boiler or there is a fault with your current boiler. Or call to discuss paying your bill for your cover plan. You can also call to complain about Home Services, including appointment problems.
SSE is also responsible for supplying water to several small areas. If you live in one of these areas, you can call to discuss your water supply. Request legal and regulatory information for the water industry. Get help with your water meter, including taking and submitting meter readings. Call if you have trouble understanding your water bill and how SSE calculates your payments. You can call for help if you struggle to make your payments. Get more information about service standards and charges, or complain about your water’s quality. Call about the water supply if you are moving in or out or the property is empty.
Should you be unhappy with the service from SSE Southern Electric, call to complain. If you call, the complaints adviser will try to reach a resolution with you while you are on the line. In some cases, they may need to escalate an issue to a specialist team or manager for further investigation. They will aim to resolve the complaint by 8pm the next working day. If you cannot agree on a solution, you can escalate it to the head of the customer service team. They will conduct an internal review and give a final response within 5 further days. After 6 weeks, you can pass on your complaint to the relevant Ombudsman Service.
There are plenty of ways to contact Southern Electric online. Contact the SSE social media team through Facebook or Twitter, or e-mail them directly at socialmedia@sse.com. They typically reply within an hour, but they are only online between 8am and 4.30pm from Monday to Friday. You can also directly e-mail the customer services team at customerservice@sse.com. If you want to escalate an ongoing complaint, send an e-mail to the head of the team at headofcustomerserviceteam@sse.com. Or if your enquiry is regarding Home Services, e-mail home.services@sse.com. There is also an online contact form you could fill out. If you don’t want to contact SSE by phone or online, you can always write a letter. Contact customer services at PO Box 7506, Perth, PH1 3QR. Or write directly to the head office, also in Perth, at the address on the left.
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