Studio Catalogue

If you rely on Studio for bargain buys and spreading costs, no doubt you will need to call them. Whenever you need to contact Studio, all the relevant details are on this page. Help is available every day of the week.

About Studio

Studio is the trading name for Express Gifts Limited. The multi-channel business began in 1962 as a mail order catalogue service. Today their catalogue has a much more extensive offering. Studio offers deals on gifts, homewares, electricals, and fashion. They also sell books, toys, and even confectionery. Customers can personalize many Studio products for free. There are great value deals on pretty much everything you might need at Studio. The website offers around 40,000 products for sale online, many of which are not in the catalogues. Studio Accounts allow customers to buy now and pay later with financial service options.

Studio Contact Numbers

Contact Studio about catalogues, products, or services, seven days a week.

Studio Order Line

If you’re looking to make an order to Studio you can phone the number the number to the left. When you phone this number you can places orders on your account, or make the payment for it too. You will need to provide the details of item/s you’re looking to purchase and will need information on the colour and size of the products too.

Customer Care

Call the Studio Customer Care team on the number to the left if you have any general questions. Request a copy of the catalogue or find out more about a particular product. Call to place an order over the phone if you know the product numbers already. Studio may send you brochures, leaflets, or e-mails with offer codes. Call to find out how to use these and apply them to your order. You can call for help or information about the Clearance Discount Club. Members can get an additional 10% off on items which are already on sale. Most information is available on the Studio website, but call for assistance if you can’t find what you need.

Accounts

When you open an account with Studio, you have two options. A personal credit account lets you spread the cost, while a deferred payment account allows you to receive your goods before you pay for them in full. Contact Studio if you would prefer to switch your account type. If your application for an account is denied, unfortunately Studio cannot change this decision. Credit limits increase or decrease each month automatically, but you can call to decrease your credit limit to a set amount. Call the number to the left for help with your Studio Account, including locating your account number. You can also call to close your account.

Payments

Depending on the account you apply for, you don’t have to pay for your order until you receive your bill or statement. It is important to keep on top of payments to avoid interest charges. You can spread the cost by paying a minimum amount each month with a personal credit account. Contact Studio immediately if you cannot make a payment, to avoid negative effects on your credit account. Call the number to the left to get help with making your payments. You can receive guidance on paying online by card, at the bank, or in the post by cheque. Call to check the payment processing times to make sure you do not miss your due date.

Delivery

First orders must go to the account holder’s address, but after that you can order to any UK property. If you need to change the address or add an item after submitting your order, unfortunately Studio cannot make amendments. Please allow 3 to 7 days for standard delivery and 5 to 7 days for personalized items. Heavy items may take longer and the production description will include this information. The courier will contact you to arrange delivery in this case. Call the number to the left if your delivery does not arrive after this amount of time. Studio can help to track the order down with the courier. You may receive returnable substitute items.

Returns

To check your cancellation rights, call the number to the left. Generally, Studio accepts returns of items in their original packaging within 14 days of you receiving them. Some items are not returnable, and some have a specific returns process. For this reason, you should call for advice on the returns procedure for the item you are returning. Studio provides a convenient returns address label with your invoice. You must pay for postage yourself and retain proof. The only exception is for goods which arrive faulty or heavy items such as furniture and appliances. Call to arrange a free collection in these instances. Allow 21 days for a refund.

Complaints

Studio aims to bring its customers the best bargains, and a smooth shopping experience. If you have an ongoing problem with Studio products or services, call the number to the left. Give the advisor all the details of your complaint and they will try to resolve it as soon as possible. Sometimes the issue may require more investigation. In this case, Studio will get back to you as quickly as they can with a resolution. If you do not find their response to be satisfactory, you can escalate the complaint. Submit it to a relevant Ombudsman after 8 weeks. Depending on the nature of the issue, this might be the Consumer or Financial Ombudsman.

Other Ways to Contact Studio

Calling on the phone is the fastest and easiest way for customers to communicate with Studio. If you are unable to call for whatever reason, you have other options. Try reaching out on their Facebook or Twitter pages, although this does not guarantee a response. It would be better to send an e-mail to the Customer Care team at contact@24studio.co.uk. This direct method will definitely reach them. Please allow a few days for them to look into your query and respond. If you need more information, try looking through the website first. They offer buying guides and clothing size guides to help you out. You can also write letters.

Studio Postal Addresses

Other than the trading office, there are different addresses for types of post.