Boots Return Policy

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Boots is a British chain of health and beauty stores. Some stores also have pharmacies, opticians, and hearing care facilities. Boots also has an online store allowing customers to place orders for home delivery or store collection. If you have a query regarding Boots returns, you can contact the customer care team on the phone number above or online. You can reach out on Facebook or Twitter or send an e-mail to The options for returning products to Boots are all in the guide below. Read this for information on returns and refunds.

Boots Store Return Policy

If you buy something in a Boots store, the returns information will be on the receipt. You must keep the receipt as you cannot get a refund without it. There is a window of 35 days from the date of purchase when you can return a product to Boots. You must return items to a Boots store, although it does not have to be the same store that you originally bought them from. However, for larger items, please return them to larger Boots stores which are more likely to stock them. When you present the item and your receipt at the customer services desk, the store will offer a refund, replacement, or exchange. If you are returning an item that was part of an offer, you will generally need to return all of the items in the offer for a refund. This includes any free gifts. You will not be able to return medicines, food, or cosmetics unless they are faulty. You may be able to get an exchange at the current price without a receipt.

Boots Online Return Policy

The same general policy applies to returns for products that you buy from You have 35 days to return unused items in their original sealed packaging. Contact the Boots customer care team if an item is faulty so that they can organize a replacement or refund. There are several ways to return online orders to Boots. You can also take the product into any Boots store, using the order confirmation e-mail or delivery note as a receipt. This is the fastest way to get a refund. Alternatively, you can include a returns form in the parcel, reseal it, and create a free returns label. Then take it to a post office and get a postage receipt when you mail it back to Boots. If you need to return a heavy or bulky item, then contact Boots customer care to arrange a free collection. You should dismantle and repackage large items if possible before Boots can collect them. It takes up to 14 days to get a refund this way.

Boots Refunds and Exchanges

As long as you have proof of purchase and return items in a resaleable condition, you can get a full refund from Boots. If there is a problem with the product, you should be able to get a like-for-like replacement. In the case that you simply do not want an item, you may be able to exchange it for an item of the same value. This amount will be the current selling price of the item on the day, and this is only possible in Boots stores. You cannot get exchanges for online orders when you return them by post or collection. Boots might refuse a refund for certain products for health and safety reasons. If you have a Boots Advantage card, then Boots will deduct any points that you earned when you bought the item. When you return by post, you can track the progress of your return and refund in your online Boots account. Boots will always refund you according to the original payment method, including points.