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Carer’s Allowance

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Opening Times for

Day Opens Closes
Monday 8am 6pm
Tuesday 8am 6pm
Wednesday 8am 6pm
Thursday 8am 6pm
Friday 8am 6pm
Saturday Closed
Sunday Closed
Carer’s Allowance Unit
Mail opening site A
WV98 2AB

Carer’s Allowance contact

When you phone this number you can find out how much Carer’s Allowance can potentially be paid to you.

You can also phone the number above to find out how you will be paid Carer’s Allowance. Or if you are already claiming for this benefit and would like details of your account changing you can phone the number above. You might need to phone this number if you are changing the account in which your Carer’s Allowance is paid into.

Make a claim

When you phone this number you will need to ensure that you have certain information handy when you apply. You will need to provide such details like your National Insurance number, employment details or P45. Your bank account information, any course information that you have and details of expenses. You will also need to provide information on the person that you’re caring for, this includes their date of birth and address, their National Insurance number and if they’re under 16 their Disability Living Allowance reference.

If you have previously made a claim and you have been given a decision that you don’t agree with, you can phone the number above to challenge this decision and get it looked at again.

Find out if you’re eligible

There are certain criteria that must be met for yourself and the person that you’re caring for too. When you phone this number the advisor can explain information regarding this. If you find out that you’re not eligible for Carer’s Allowance, you could find out that it is possible to apply for Carer’s Credit instead.

Find out the effect on other benefits

When you phone this number you can explain your personal situation, the money you receive and what you will be claiming for and they’ll be able to talk you through how it could potentially affect your current benefits. In some cases, it might mean that you get less of one particular payment, but overall it means you’re better off each week.

What else you can get

When you phone this number the advisors will be able to tell you if you can apply for other benefits such as a council tax reduction or income support. For every week that you get Carer’s Allowance you automatically get National Insurance credits, if you would like to find out more information about this you can phone the number above to find out details about these credits and what they mean.

Report change in circumstances

You can phone this number to ensure that these changes are noted and you’re not paid too much money, as you will have to pay this back. Such changes might be that you’re taking a break from caring, you’re travelling abroad. You should phone the number above if the person that you look after goes into hospital or they go into residential care. If the person that you care for dies you will also have to phone the number above to find out what happens to your payments in this situation.

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