How to Cancel your ASOS Buy Now Pay Later Account

It has finally happened. You can order all of the clothes you have bookmarked with ASOS without the guilt. Of course, you’ll still have to pay for your items down the line, but let your future self worry about all that… The new ASOS Buy Now Pay Later Account allows you to buy a range of items without having to pay for them upfront. This means you can order a few items to try on, send the ones you don’t like back, and only pay for the item you keep when your statement comes through. If you’re thinking about making an account, you can find all the information you need in order to do so below, along with the information you will need if you are thinking about cancelling your ASOS Buy Now Pay Later account.

What is the ASOS Buy Now Pay Later Account all about?

The account, set up by Karna, is a way which helps people pay for large amounts of items over a period of time. It’s also a way for people to try on a large number of outfits without having to pay for them all at once. This is set up by Klarna.

To set up an account with Klarna, you will need to be over 18 and have a valid UK bank account.  You will also need to provide an email address and a mobile number in case Klarna needs to get in contact with you regarding any recent orders. Although you cannot buy gift vouchers with Klarna, you can purchase items with a gift voucher, and pay the remaining balance with your Klarna account information.

Once you have placed your order with Klarna, you will have 30 days to pay off your items without any extra cost. You will also receive a notice 2 days before payment is due, just to remind you of your balance that is due.

If you’re having trouble placing an order with Klarna, it could be down to a few things. You may have been rejected for an application on your account. This can be because the order is large, or you have selected the wrong payment type. It could also be an error in your billing address. Check these things before contact ASOS Customer Support.

Will an ASOS Buy Now Pay Later Account affect my Credit Score?

Not at all! Neither ASOS or Klarna will run credit searches against you that can affect you negatively. However, if there is an issue on your account, or you haven’t paid for your items, you may be contacted by a member of Klarna just to ensure that you can make your payments.

How to return an order or item with an ASOS Buy Now Pay Later Account

If you want to return an item that you have paid for through the Klarna app, then you can do so. Items that have been returned can take up to 21 days to reach ASOS. Once ASOS have received your return, your refund will be processed.

If you have paid by Klarna, you will be refunded by them. If you have returned certain items from your order, these will be removed from your statement. If you have sent an item for a return just before your Klarna statement is due, you should tick off that you have returned items on the Klarna website on your account page. This will ensure that there is no confusion with refunds and returns against your names.

How to Cancel your ASOS Buy Now Pay Later Account

If you would like to stop using your Klarna account, all you have to do is the following:

  • Pay off your latest bill with Klarna
  • Untick the Buy Now, Pay Later option
  • Pay using your normal debit or credit card
  • Log out of your Klarna Account


Unfortunately, you cannot cancel your account with Klarna unless you ring their customer service helpline. However, by paying off your statement and not placing another order with them, you will no longer need to use Klarna on sites such as ASOS, or any other Klarna compatible website or app.