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The contact number for Waitrose is available directly from their website at no or lower cost

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Opening Times for Waitrose

Day Opens Closes
Monday 8am 5pm
Tuesday 8am 5pm
Wednesday 8am 5pm
Thursday 8am 5pm
Friday 8am 5pm
Saturday Closed
Sunday Closed
Waitrose Customer Care, Waitrose Limited
Doncastle Road
RG12 8YA

Contact the customer service team for Waitrose on the number where they will be able to assist with queries regarding your grocery delivery, the Waitrose app, entertaining with Waitrose and more.

Waitrose Contact Numbers

Expedia Opening Hours
Customer Services 8am – 5pm
myWaitrose 8am – 5pm
Grocery Delivery 8am – 5pm
Waitrose App 8am – 5pm
Waitrose Entertaining 8am – 5pm
Waitrose Florist 8am – 5pm

Customer Services

Call the number to speak to the customer service team at Waitrose, when you call this number they will be able to answer any questions you have regarding shopping online or instore with the brand. You can call this number to locate your nearest branch, as well as finding out details of the items that they stock and the things that are available in that particular store.

If you’ve been disappointed with a product that you’ve purchased from Waitrose, you can call the number above to discuss the issue with the customer advisor. They will give you their expert opinion on what can be done for your individual case, and what you need to do to get this result.

Waitrose Customer Service Email

If you would like to email the Waitrose Customer Service team, you can send your emails to the following address:

The Waitrose team will get back to you in due course with an update on your query.


To discuss the myWaitrose initiative you can phone the number. When you call this number they can help you apply for your myWaitrose card, they can also help you get a replacement card if you have lost it, you can also get a guide to the Keyfob when you contact the team.

If your details are incorrect on your myWaitrose account you can phone the number above where they’ll be able to get this rectified quickly for you.

For questions relating to the vouchers and coupons that you receive, you can phone the number above. You might need to call this number if you haven’t received your vouchers, or the coupons you’ve tried to use instore haven’t worked.

Grocery Delivery

Contact the Waitrose team on the number to discuss Grocery deliveries. When you call this number they can assist you with questions you have about getting your groceries delivered by Waitrose. You can find out whether they deliver to your area, the cost included in getting it delivered and what happens when you receive it.

You can phone this number to get an update on a delivery that you’re waiting for, and find out where it is and how long it’s likely to be.

If you Waitrose delivery has arrived, but you’d found that there are items missing or items damaged or inedible, you can phone this number to express your concerns and find out what can be done for you.

Waitrose App

For help with the Waitrose & Partners app you can call the number, where they will be able to help you find out if your phone is designed to use the app, help with signing into your account, and explain the different services that are available.

If you have previously placed a grocery order on the app, but haven’t received anything to say that the order has been processed you can phone this number where they’ll be able to tell you if the order has gone through.

To find out how you can amend your order placed on app, or cancel the order, or request a refund, you can phone the number above where they’ll be able to help with this.

Waitrose Entertaining

For questions relating to the Waitrose Entertaining service you can phone the number. When you call this number they can help you with placing orders, and finding out whether you can get the order delivered or you will need to pick it up in store. If you’ve processed your order but you would like to make changes to it, you can phone this number and provide your order number and they’ll see whether this is possible for you to do.

If you have received your Waitrose Entertaining order, but have found that your order isn’t correct, you can call this number to find out why this is and get it sorted quickly.

Waitrose Florist

Phone the Waitrose Florist on the number, where they will be able to assist with questions relating to deliveries, special orders, help with flowers that are in season and extra gifts that can be added to your order.

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