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Nectar

The contact number for Nectar Loyalty Ltd is available directly from their website at no or lower cost

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Opening Times for Nectar Loyalty Ltd

Day Opens Closes
Monday 8am 8pm
Tuesday 7am 8pm
Wednesday 8am 8pm
Thursday 8am 8pm
Friday 8am 8pm
Saturday 9am 5pm
Sunday 9am 5pm
Address
Nectar Loyalty Ltd
6th Floor
80 Strand
London
WC2R 0NN
Website

Luckily for Nectar users, it is one of the companies which offers support all week. No need to wait to call on Monday after a problem over the weekend, because Nectar is open on Saturdays and Sundays as well.

About Nectar

Since launching in 2002, Nectar became the largest loyalty scheme in the UK. Today around 500 brands are a part of the scheme. This includes major retailers in fashion, food, homewares, travel, and telecoms. One of the original four partner companies, Sainsbury’s, acquired Nectar at the start of 2018. Customers with Nectar cards can collect points every time they shop at participating retailers. Points build up until they are redeemable for rewards. These are usually discounts on shopping, meals, or travel and holidays.

Nectar Contact Numbers

With these helpline numbers, customers can connect with Nectar by phone.

Department
Opening Times
Nectar Card
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) 9.00am – 5.00pm
Nectar Account
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) 9.00am – 5.00pm
Nectar Points
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) 9.00am – 5.00pm
Nectar Business
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) 9.00am – 5.00pm
Nectar Complaints
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) 9.00am – 5.00pm
Nectar App
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) 9.00am – 5.00pm

Nectar Card

Call Nectar to sign up for a Nectar card, or get help registering your account. You can sign up over the phone or online. Nectar will then send you a card in the post within 14 days. As soon as you receive it, you can start swiping and collecting points with every shop. Call this number if your card gets lost, stolen, or damaged. Nectar will send you a replacement with the same number or cancel your card and send a new one. You can also call to request a key tag so you can never forget your Nectar card.

Nectar Account

Whenever you have a question about your Nectar account, call. If you notice any unusual activity such as unauthorized spending of points, then report it to Nectar. They can investigate any fraud and try to restore these points to a new account for you. If you are the main cardholder, you can call this number to add other cardholders such as friends or family members to your Nectar account. You can also combine the points balance of two accounts by closing one and then transferring the points to the other.

Nectar Points

The most important part of your Nectar membership is the points balance. If something goes wrong with your points, then call. Nectar can investigate for you and restore any points you might have lost. Claim back the points on transactions where you forgot to swipe your Nectar card as long as you still have the receipt. It can take up to 48 hours for your points balance to update online or in the app, so allow this time to pass before calling about missing points. Receive assistance with redeeming points if needed.

Nectar Business

Up to 99 people can share a points account and have their own cards. With Nectar Business, employers can register their employees to a Nectar account. The business can manage the account to use the points for discounts on purchases. These can be for office necessities or employee rewards. There are plenty of partner brands where you can buy business essentials. Call if you are a Nectar Business customer or your business wants to join the scheme. Get help with registering and account management.

Nectar Complaints

Nectar gives its customers many benefits, but you might not always be happy with the scheme. If there are any problems, especially reoccurring ones, call Nectar to complain. Nectar will try to fix the problem as quickly as possible and avoid letting it happen again. Examples of Nectar complaints are poor offers in comparison to friends and family, or the quality of support from the Nectar team. You might want to complain if Nectar wrongfully disables your account. Call if you decide to cancel your membership.

Nectar App

Nectar makes it even easier for you to collect and monitor points. The Nectar App is downloadable for iOS and Android devices. You can see the weekly offers all in one place and check your balance. Plus, it’s easy to redeem points on the go. When shopping online, use the Nectar Browser Extension (which is replacing the Nectar Toolbar). This will remind you where to spend points and give you points for searches. Should you have any issues using these, contact Nectar. They will give you technical support.

Other Ways to Contact Nectar

During the opening hours listed above, Nectar customer services are also available online. Get in touch via Facebook message or a tweet to @nectar. If you would rather discuss your issue privately, send an e-mail directly to nectar_helpline@custhelp.com. For a faster response time, try out the Nectar Live Chat. It may take longer, but you can also write a letter. Send mail to Nectar at the address in the sidebar. Please send any queries regarding Nectar credit cards or returns of items bought with points to the provider or retailer.

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