Smyths

To get in touch with Smyths customer service team you can phone the number the number to the left where they can assist with any questions you have about delivery, click and collect, returns, issues about stock availability and more.

Smyths Toy Store Contact Numbers

Customer services

Speak to the customer service team at Smyths when you call the number the number to the left. When you phone this number you can get any questions about shopping online or in store with the toy store. You can phone this number to find your nearest store, as well as details of the stock they hold, you can also use this number for queries relating to gift cards, and finding the balance on a particular gift card you have.

Shipping and delivery

Call the number the number to the left to inquire about the different delivery options available, how much they cost and whether it’s possible to have items delivered to your address. If you’d like to track your order you can ring this number, you will need to provide your order number for them to locate your items and let you know when they’re likely to arrive.

If you have received the wrong items in your delivery you can phone this number to get the issue rectified as soon as possible.

In the case of your parcel being shown online as delivered, but you haven’t received it you can call this number to find out where it actually is.

Click and Collect

To check the status of a Click and Collect order you have placed you can phone the number the number to the left. When you call this number the Smyths customer advisors can help you to locate your order and find out whether it’s ready to collect. If you’d like to know what you need to collect your order you can phone this number to find out. In the instance that you need someone else to collect your order, you can find out if this is possible when you ring this number. You can also find out how long your order will be held in-store before it’s returned to you.

Pre-Order

If you’d like to speak to Smyths about their Pre-Order service you can phone the number the number to the left. When you call this number you can get details on the service offered by the toy shop. If you have previously used the Pre-Order service and you’re still waiting on the item being delivered and it’s past the date you were told you can phone this number to get an update on where it is.

If you have used the Pre-Order service and find that the incorrect amount was taken from your account on the specified date you can phone this number to find out why this has happened, and get the difference refunded to you.

No payment is taken from you until your item is dispatched or collected from your selected store, but if you find that the payment is taken before this, you can phone this number to find out why this has happened.

Returns

Get details of the returns policy for Smyths by calling the number the number to the left. When you ring this number they can provide information on how to return items you have previously purchased. If you’d like to find out what happens with items that have arrived in delivery damaged, or you would like to know how to return faulty items you can ring this number above.

If you find that your Lego set is missing a piece, you can also ring this number to find out what you need to do.

Stock Availability

If you’d like to save time and wasted journeys you can check stock of a particular store by calling the number the number to the left. When you ring this number you will need to provide details of the item of stock that you’re looking for, as well as details of the area you live in so they can locate the nearest stores to you and find out if they stock those items.

If the store you’re looking to visit doesn’t have that particular item in stock, whilst you’re on the line, the advisor might be able to get the item ordered and sent to that store for collection if you wish. You will need to pay for the item over the phone if you’d like to do this.