DVSA

Contact the DVSA by calling the number to the left. This will connect you to somebody in the DVSA office who can assist you. If you are calling about driver’s licenses or vehicle tax, you should call the DVLA instead.

DVSA Contact Numbers

Contact the DVSA on these helplines which are open from Monday to Friday.

DVSA General Enquiries

Contact the DVSA on the number to the left if you have any general enquiries relating to the Driver and Vehicle Standards Agency. You might have queries about any aspect of driving, from licences to tests to eyesight rules and other driver obligations. Find out how to get a refund for a cancelled test, or report an instructor if they behave illegally or inappropriately. The query might concern vehicles, from MOT tests to operating licences. In some cases, the DVSA might transfer you to the DVLA. Get help with locating a test centre or traffic commissioner office. The DVSA can give the correct opening times, contact details, and advice.

Driving Tests

You need a provisional driving license to take a driving theory test, and you must be at least 17 years old. The test is in 2 parts and you must pass both to be able to then book a driving test. Call the number to the left to get assistance with booking a driving theory test or a practical driving test. You can also call for help with finding a driving instructor. Call to find out about fees and requirements for either of the tests. You have to book another driving test if you want to upgrade your licence from an automatic to a manual car. Call and rebook if you want to resit the test after failing. Or call if you would like to appeal against your test result.

MOT and Vehicle Testing

MOT (Ministry of Transport) tests are a legal requirement to make sure that vehicles meet road safety standards. You should not drive a vehicle without an MOT. Doing so puts people in danger and you risk getting a fine of up to £1,000. Drivers must get an MOT by the third anniversary of the registration of their vehicle. After that, they must get one every year by the anniversary of the last MOT, when it will expire. An MOT test should not cost more than the maximum of £54.85 for a car. Call the number to the left if you have any questions about your vehicle and MOT tests. Get help with booking an MOT test or running a test station.

Lorry, Bus, and Coach Drivers

Anyone who drives a vehicle carrying goods or passengers must follow the rules for driver’s hours and breaks. The rules depend on the type of vehicle and the EU country, but you can call the number to the left for further information. The DVSA requires that vehicles which come under EU regulations must use digital or analogue tachographs. These record driving information including length of time, speed, and distance. Call this number for help with tachographs. To become a qualified bus or lorry driver, usually, you need to have a Driver Certificate of Professional Competence (CPC). Contact the DVSA regarding CPC training or tests.

Vehicle Operator Licensing

To legally operate a Heavy Goods Vehicle (HGV) or Public Service Vehicle (PSV) you must first obtain the appropriate operator’s license. It can take 7-9 weeks to get a decision once they receive your application.
Call the number to the left after this time to follow up on an application. Or call before you apply to find out how to do it and the credentials it requires. If you already have a vehicle operator’s license, you can call to get help with managing it. You can add more vehicles to your licence, increase the vehicle limit on it, and add or remove transport managers. Call to enquire about application fees and payments if there are problems.

DVSA Complaints

To make a complaint about an experience with the DVSA and their services, call the number to the left. You may want to complain about your theory or driving test. Driving instructors can complain regarding instructor services. Other drivers can complain about other vehicle tests, operator licensing, or enforcement action taken against them. You will need to provide all your relevant personal information as well as the details of your complaint. The DVSA may ask you to make a written complaint to the appropriate department. If you wish to make an appeal, it isn’t the same as a complaint. However, you can still call for appeals guidance.

Driving Instructors

Approved driving instructors and motorcycle rider trainers should have a Fast Track code. These special code numbers allow instructors to get through to the DVSA more quickly than regular customers. If you’re a driving instructor, call the number to the left if you need assistance with training or registration. Get support in the event of a suspension. Or find out how to become a fleet driver trainer, or train other driving instructors. Get help with booking tests and checking licenses for your learner drivers, or look into policies for driving tests and test centres. Call for advice if you specifically instruct on motorcycles or large goods vehicles.

Other Ways to Contact the DVSA

You can ask for guidance from the DVSA quickly using social media. Send a Tweet or a Facebook message and somebody will reply with the information you need. Remember not to post personal information in a public message to protect yourself against the risk of fraud. You can send general enquiries about driving by e-mail to customerservices@dvsa.gov.uk. Or e-mail general enquiries about vehicles to enquiries@dvsa.gov.uk with general enquiries about vehicles. If you want to give feedback about communicating with the DVSA, you can fill out a survey. While the DVSA has its headquarters in Bristol, there are several different postal addresses. Make sure that your letters go to the correct place.

For letters concerning general driving enquiries, driving tests, Driver CPCs, and driving instructors:

DVSA, PO Box 280, Newcastle-Upon-Tyne, NE99 1FP

For mail relating to driving theory tests (use the postal address above for practical driving tests):

DVSA, PO Box 1286, Warrington, WA1 9GN

For post regarding general vehicle enquiries, MOT and vehicle testing, vehicle operator licensing, and driver’s hours and tachographs for lorry/bus/coach drivers:

DVSA, The Ellipse, Padley Road, Swansea, SA1 8AN