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| Day | Opens | Closes |
|---|---|---|
| Monday | 8am | 8pm |
| Tuesday | 8am | 8pm |
| Wednesday | 8am | 8pm |
| Thursday | 8am | 8pm |
| Friday | 8am | 8pm |
| Saturday | 9am | 5pm |
| Sunday | 9am | 5pm |
Call Secret Sales on the number above to get help or more information from Secret Sales. Back in 2007, the Kukadia brothers founded Secret Sales, pioneering a new way for designer brands to sell excess stock to more customers online. You have to register for a Secret Sales account to be able to access flash sales and get notifications for them. They launch multiple sales every day for discounted designer products.
Contact Secret Sales by calling the number listed here to ask for assistance.
Customer Support |
(Sat – Sun) 9am – 5pm |
(Sat – Sun) 9am – 5pm |
|
(Sat – Sun) 9am – 5pm |
|
(Sat – Sun) 9am – 5pm |
|
(Sat – Sun) 9am – 5pm |
Secret Sales actually calls their customer support team the Customer Success team. To speak to a person from Secret Sales on the phone, call the number above. You can enquire about brands that they work with – they partner with more than 1600 designer brands. If you want to work with Secret Sales as a supplier then you can also get in touch. Anyone can call to request product information, including pricing or availability.
If you have trouble placing an order with Secret Sales, call the number above for assistance. Their flash sales can sell out very quickly, so it is important to contact them right away if there is a problem. Depending on availability, you may be able to amend the size of an item in your order. You can’t make any other changes after the order has been placed, but you can request to cancel your Secret Sales order altogether instead.
When Secret Sales accepts your order, they will deduct the payment from your provided debit or credit card within 4 days. If you use PayPal then they will take the payment immediately. Secret Sales may not accept international payments. Call the number above if you need to speak to Secret Sales about a payment issue. Please note that they cannot accept payment over the phone, but they can advise you on billing problems.
Unfortunately, Secret Sales does not offer express delivery options. Orders will usually take 3-10 business days after the end of the flash sale to arrive. Flash sales can last from 1 day to 1 week, so it depends how quickly an item sells out. Secret Sales should notify you of the estimated delivery date at several stages. Call them on the number above if there is an excessive delay or if you do not receive everything you ordered.
Some products are not refundable, so you should always check this before trying to return something to Secret Sales. Exchanges are usually not possible either so you should be aware of this as well. Call the number above if you need help with arranging a return to Secret Sales. You will have 14 days from the date of dispatch to return your order. It can take up to 10 days for them to process a refund for your return item.
If you want more information about a product or a sale, you can reach out to Secret Sales on Facebook or through Twitter. You can also e-mail Secret Sales at customer.service@secretsales.com and they should respond within 24 hours. Include your order number in the subject line of the e-mail. You can send queries and complaints this way, too. There is also a live chat feature that you can access on your account page.
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