DVLA

Any questions you have about DVLA can be answered here, you’ll also find a list of contact details for the relevant DVLA departments you might need to speak to.

DVLA Freephone contact number UK

If you’d like to speak to the DVLA on the phone without charges you can call their freephone number.

By calling the above numbers, we can connect you to those DVLA departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

General Enquiries

If you would like more information about what the DVLA does or you have some general enquiries about their services please call the number above to speak to a member of their customer services team. The DVLA is the Driver and Vehicle Licensing Agency, they deal will nearly everything vehicle/road-oriented if you have any problems call the number provided or if there is something more specific you need help with look for the right number listed below.

Vehicle Tax

If you need to tax your car there are multiple ways you can do this. You will need your reference number to tax your vehicle, you can find this on your recent reminder or last chance letter, your vehicle log book or if you have just bought a logbook you can find it on the ‘new keeper’s details’ green slip. You will need to pay this through credit/debit card or through direct debit. If you do not know how to tax your vehicle or you’re having difficulties taxing your vehicle please call the number above to be directed straight to a member of the tax team from DVLA Customer Services.

SORN

If you have taken your vehicle off the road because of damage or you’re keeping it in a garage or you do not want to drive anymore you will need to tell the DVLA that you’re taking your vehicle off the road. When you do this you will receive a refund for the remaining months of tax and you will not be able to use the vehicle until you tax it again. To immediately take your vehicle off the road you will need to call the number we have provided and have the 11 digit number from your vehicle logbook and your registration number on hand as a member of DVLA customer services will need it to complete this process. To take your vehicle off the road from the first day of the next month you need the 16 digit number that can be found on your vehicle tax reminder notice, please be aware that you can only use this number once. If your vehicle isn’t in your name you will need to tell the DVLA your vehicle is off the road by post.

Driving Licenses

There are many reasons you would need to contact the DVLA about driving licenses such as changing the home address on your driver’s licence, information about viewing or sharing the information on your drivers licence, tracking your drivers licence application, applying for your provisional drivers licence, replacing a lost, stolen or damaged driver’s licence and changing your name or other information on your drivers licence. To contact DVLA about any of these issues or if you have some general inquiries about driving licenses please call the number above to speak to a member of the driving licenses team on from the DVLA customer services.

Vehicle Registration

If you need to contact the DVLA about accessing vehicle information, informing the DVLA of a sale or purchase of a vehicle, registering a vehicle, obtaining a personalised number plate, putting a registration number onto a vehicle, taking a registration number off of a vehicle, taking a vehicle out of the country or importing a vehicle into the country please contact them on the number provided you will be directed to an advisor from the vehicle registration department who will be able to help you with any of these issues or answer any questions you may have about vehicle registration.

V5C

A V5C logbook is a document that contains all information relating to the registration of a vehicle and information about the vehicle itself such as registration dates, the vehicle’s manufacturer, the colour of the vehicle, the engine size of the vehicle and who the vehicles registered owner is. It is important to keep you V5C updated with information such as names, addresses, vehicle modifications or if you plan to sell the vehicle. To contact the DVLA V5C team from the vehicle registration team please call the provided number to speak to an advisor who will be able to help you will any questions you have or to help you with changing any of the information on your V5C.

Translation

If your preferred language is Welsh you can choose to change the language of the website by clicking the option on the side. If your preferred language is Welsh or another language and you are struggling to read the DVLA website/need some help regarding the DVLA you can call our provided number to choose from a list of languages that they can translate their information into and to speak to a member of the customer service team who speaks your preferred language allowing you to receive help with any problems you’re facing or any questions you may have.

Medical Enquiries

If you have some questions about driving with medical conditions or you are wondering what medical conditions disqualify you from driving please call the number at the top of the page to speak to a member of the customer service team who will be able to answer any medical enquiries you may have.

Employers Drivers Licence Check

If you’re an employer who needs to check your employee’s driver’s licences to guarantee they’re valid and have had no driving-related incidents please call the above number to speak to a member of the customer service team who will be able to check records relating to your employee’s licence.

Hire Car Drivers Licence Check

If you are a car hire service that needs to check a customer’s licence validity before they hire from your service please call the provided number to speak to a member of the customer service team who has access to records regarding your customer’s licence.

Complaints

If you need to complain about a DVLA service or experience with the customer service team please call the number at the top of this page to speak to an advisor who will be able to listen to your complaint and take the appropriate action towards fixing the problem, please be equipped with any personal information (such as your full name, address, birthday, driver number, vehicle registration number and model of vehicle if relevant, any reference number the DVLA have previously given to you) and information about your experience before calling to help the advisor resolve your issue as quickly as possible. If the advisor is having trouble resolving your issue they will refer you to a manager from the customer service team who will be able to take further action to solve your problem. If you are still not happy with the action taken by the manager or you feel as though your complaint what not listened to please contact the parliamentary and health service ombudsman.