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Opening Times for

Day Opens Closes
Monday 9am 6pm
Tuesday 9am 6pm
Wednesday 9am 6pm
Thursday 9am 6pm
Friday 9am 6pm
Saturday 9am 6pm
Sunday 10am 6pm
AO Park
5a The Parklands
ao is an online retailer that specialises in the manufacturing of electrical goods and selling them online. You can find a list of all of their products on their website, they sell anything from TVs and games consoles to laundry devices and dishwashers. ao are truly devoted to providing amazing customer service to all of their customers. The company was first set up and launched online in 2001 and by 2009 the company had acquired Expert Logistics, a two-man delivery company to deal with the shipping of their orders. The company has gone from strength to strength since it was first established and in 2017 it won the Retail Week Employer of the Year Award. Rather than ‘appliances online’ the company is simply known as ‘’. You can contact the ao customer services by calling the number above.
Department Opening Hours
Customer Services 9am-6pm
Monday to Saturday
10am – 6pm
Account 9am-6pm
Monday to Saturday
10am – 6pm
Delivery 9am-6pm
Monday to Saturday
10am – 6pm
Returns 9am-6pm
Monday to Saturday
10am – 6pm
Complaints 9am-6pm
Monday to Saturday
10am – 6pm

Customer Services

You can get into contact with the customer services department to find out more information regarding a specific product, the company history, to get help using or setting up an item as well as many other inquries you may have.  If you wan to check the stock of a specific item you can call the customer services department, be aware the product may be out of stock or discontinued. Get in touch with the customer services department on the number above.


If you have previously bought from ao or are about to purchase a product, you will be required to have an account with them to be able to complete the transaction. The ao account can be accessed at any time from their website and you will need to log in with a username and password of your choice. If you have forgotten these details or cannot gain access to your account then please call the number above.  You can also use the account to track your order so that you know when to expect it and can ensure that someone is available to receive it. If you are having trouble logging into your account, your account has been hacked, you have forgotten your password or you need to change some account details you can call the accounts departmant on the number above.


ao offer an order tracking system that is a great way of seeing where your parcel is before it is delivered. It also means that you can report blood-pressure anything unusual that you might see on tracking which could affect the delivery of your products. To track your order, simply head to the ao homepage and click on the link at the top of the page. You will be required to enter your order reference number as well as your postcode into the box provided and the service will then track down your parcel and find out when you can expect it for delivery. If you notice anything unusual when tracking your order, please call the number above and any issues can be investigated.

Standard delivery from ao is a flexible delivery service and it is free of charge. You can choose a delivery slot on the ao website so that you dont have to wait in all day for your order. If you are ordering a large appliance you may have to give information to ao about how their couriers will enter your home with the product, eg. do you have to climb stairs to access your property, do you have a narrow hallway, etc. If your delivery has not shown up on time please call the number above. You can also call the delivery department to find out what delivery options they have available.


If you are unhappy with an item or your item is faulty you can return the product for free within 30 days of its delivery and you will receive your refund 14 days after they have collected the item. You should not use or install the product as they will reduce your refund by 45% as they can not sell it to another person. Software cannot be returned. If your item is faulty you should contact the returns department and they will arrange for the product to be picked up and their engineer’s will try to repair the product. If you have not received you refund for your returned items or they have mistakenly taken away 45% from the refund you can call the number above.


If you feel you need to complain about a bad experience with an ao delivery driver, alternative member of staff or a product you have bought from ao you should contact the complaints team to file a complaint about the incident. You will need to have all of the information regarding the complaint such as call times, staff names and a full description of the event as well as any account or personal details they may ask about. You can contact the complaints department by calling the number above.

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