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| Day | Opens | Closes |
|---|---|---|
| Monday | 8.30am | 8pm |
| Tuesday | 8.30am | 8pm |
| Wednesday | 8.30am | 8pm |
| Thursday | 8.30am | 8pm |
| Friday | 8.30am | 8pm |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
If you are living in Northern Ireland then you might have an account with Ulster Bank. Whether you are an existing or potential customer, you can find information on how to contact Ulster Bank here if you need it.
Ulster Bank is one of the traditional Big Four Irish banks. It is legally split into separate entities in Northern Ireland and the Republic of Ireland. Their headquarters are in Belfast and Dublin respectively. Established in 1836, Ulster Bank was later acquired by Westminster Bank in 1917. The Royal Bank of Scotland acquired NatWest in 2000, also acquiring Ulster Bank as a subsidiary. It still operates separately, with 90 branches in Northern Ireland and 146 in the Republic of Ireland. The Ulster Bank Group has almost 2 million customers. Ulster Bank issues its own pound sterling banknotes and will be replacing them with vertical notes in 2019.
Contact Ulster Bank using the relevant helpline phone number from this list.
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Advisers will be able to help you with general enquiries about Ulster Bank and their services. Find out how to join Ulster Bank and which account would be best for you. You can switch an account from another bank to Ulster Bank in 7 working days. Call to get help with moving your account. You can also make queries about loans and mortgages, or exchange rates and charges if you are travelling. Learn which services are available in branches of Ulster Bank, and locate your nearest branch. You can contact Ulster Bank for advice if your local branch will be closing down soon.
The free Select Account offers all of the features you might expect from an everyday bank account. There are also Current Accounts with various lifestyle benefits, which you must pay a monthly fee for. Anyone can apply for a Ufirst Gold account with insurance for travel and mobile phones. You also get 15% cashback for ticket bookings. Customers with higher incomes can apply for Private Accounts with a dedicated Relationship Manager and support team. Call for help with Current Accounts and any upgrades.
Managing your money online is easier than ever with Anytime Banking. Log in over the internet and have instant access to your bank account. View your balances and statements, especially if you select to stop paper statements and use eStatements only. You can send money to any UK bank account and even make international payments. Create, amend, or cancel standing orders and Direct Debits. You will have a card reader as a security device for making payments.
Convenient on-the-go banking is possible with Ulster Bank’s Mobile Banking app. Authentication via your fingerprint is available for phones with Touch ID. You can transfer your money between your accounts so easily, and pay anyone up to £250. If you don’t have your bank card, you can even withdraw money from ATMs with Get Cash. Request a withdrawal amount in the app and use the code at an ATM within 3 hours. You need Anytime Banking to be able to use Mobile Banking.
Some people prefer to speak to another person when doing their banking, but they can’t always make it to a branch. Telephone Banking is the next best thing. If you have Anytime Banking then you are ready to use Telephone Banking. Otherwise, you will need to register for this service. You can call to transfer money, pay off bills, or manage regular payments. If you ever lose your debit or credit card or it gets stolen, you can still access your money through the phone. Call to cancel the card and request an ATM withdrawal authorization code.
You can make a complaint online as well using their complaints form. It can take 10 working days for an acknowledgement this way. If your problem is a severe or ongoing issue, call on the phone so that an adviser can address the problem immediately. Explain what went wrong, how this is affecting you, and how you expect Ulster Bank to rectify it. Your complaint could be regarding irregular charges or having difficulty accessing your money. Some customers might experience problems like duplicate standing orders, which can cause an overdraft.
It is easy to contact Ulster Bank, but you might find that the phone lines are busy. If you don’t want to wait, then you should go online instead. Ulster Bank has a Facebook page where you can comment on posts or send private messages to the team. The Ulster Bank updates Twitter account is active between 9am and 5pm from Monday to Friday. However, you can tweet directly to @UlsterBank_Help for 24/7 support. If you visit the Ulster Bank website, there is a blue tab on the right side to launch the live chat. If you need to visit Ulster Bank in person, use the locator to find a branch or ATM. Check their service status for any problems.
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