Worldpay

Worldpay Contact Numbers

Contact Worldpay for information and support at any time on these helplines.

Worldpay Customer Services

You can call them if you have general enquiries about the company and what they do. Find out more about their products and marketing insights. Learn about their partner programme for growing business. Call Worldpay to discuss investments or corporate practices and responsibility. Retailers can call to speak with a payments expert whether they are new to the business or want to switch providers. Worldpay can introduce new solutions.

Worldpay Shoppers

Worldpay operates a Shopper Management System which allows you to manage recurring payments to online retailers. These FuturePay agreements are similar to Direct Debits and Standing Orders. You can use them to pay by instalments or set up a subscription or membership for a product or service. Each of the agreements will have a unique numerical ID. You will need the agreement ID if you are calling about a payment problem.

Worldpay SME Services

Small and medium enterprises can benefit from Worldpay payment solutions. They don’t have to operate globally to utilize Worldpay systems. The SME services they offer include My Business Dashboard, Safer Payments, Worldpay Business Finance, and a Benefits Club. You can call if you are existing SME customer in need of further support. Worldpay can provide in-store payment machines and create an online Merchant Gateway for you.

Worldpay Corporate Services

As the name suggests, Worldpay processes global payments, making it ideal for corporate businesses. The corporate services are available across many sectors, including retail, accommodation, finance, and the public sector. Worldpay can help to integrate new digital payment methods and protection services like Point 2 Point Encryption. They can also offer valuable consumer insights to assist with corporate business decisions.

Worldpay Digital Services

Digital businesses are the future, which means that digital payments are a requirement for a successful business. Worldpay consultants can help to optimize digital business by maximizing transaction rates but lowering the costs. They can support online payments or alternative e-commerce payment methods. The Bankout service can reduce the costs of international transfers for global payments.

Worldpay Complaints

They will take your suggestions for improvement into account and take action to resolve your problem until you are satisfied. They will assign your complaint to a specific person and give you a time frame to achieve a resolution. Call back if they do not contact you regarding your complaint within 15 days. Escalate the issue with them or take it to the Financial Ombudsman Service within 6 months if you reach a deadlock instead.

Other Ways to Contact Worldpay

You can get help from Worldpay online through their social media accounts. Worldpay monitors Facebook and Twitter on weekdays between 9am and 5pm. They will usually ask you to provide your Merchant ID in a private message. Do not post sensitive information in public which could put you at risk for financial fraud. You can e-mail Worldpay directly at sales@worldpay.com. They will forward your e-mail to the appropriate department. Media enquiries can reach the press office by e-mail at pr@worldpay.com. Though it is much slower, you could write a letter to Worldpay customer services and post it to the address in the left sidebar.