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| Day | Opens | Closes |
|---|---|---|
| Monday | 9am | 5pm |
| Tuesday | 9am | 5pm |
| Wednesday | 9am | 5pm |
| Thursday | 9am | 5pm |
| Friday | 9am | 5pm |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
Do you have questions about Petlog services? Does your pet have a microchip in the Petlog database? If you need to contact Petlog as an existing or potential customer, use the information below to get in touch.
Petlog is the largest database in the UK for services relating to losing and finding pets. If your pet ever goes missing, a Petlog microchip increases your chances of finding them. The Kennel Club manages Petlog. As the oldest kennel club in the world, it is a respectable organization. After changes to animal welfare legislation in 2016, microchipping is now compulsory in the UK. Breeders or keepers can receive fines for not microchipping animals. Over 9 million people microchip and register their pets with Petlog.
Contact Petlog between Monday and Friday with the helpline numbers below.
(Sat – Sun) Closed |
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(Sat – Sun) Closed |
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(Sat – Sun) Closed |
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(Sat – Sun) Closed |
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(Sat – Sun) Closed |
Whenever you have a general enquiry about Petlog, call the number to the left for assistance. Any changes to your Petlog account which you request over the phone will incur administration costs. For this reason, you should update your account online for free wherever possible. You can change your e-mail address and phone numbers for free on the website at any time. If your details are not up to date, the microchip does not meet legal standards, so you could receive a fine for this. Call to advise Petlog if your pet passes away.
The Petlog Basic service keeps your pet on their records for its whole life and gives you access to the reunification service and mobile app. Upgrading to Petlog Premium for a one-time fee of £17 allows you to update your details at any time with no additional administration fees. If you ever lose your pet, Premium members can send out an alert to pet professionals within 30 miles. To upgrade to Petlog Premium, call the number to the left. Please note that keepers cannot transfer Petlog Premium with a transfer of keepership.
The law requires you to perform a Transfer of Keepership if you sell or give away a pet to a new owner. The pet’s microchip must have up-to-date information on its keeper’s details, such as their name and address. The current keeper must download the 8-digit Petlog Transfer Code to give to the new keeper. The new keeper will need this code and the pet’s microchip number to change the keepership records. Call the number to the left if you are the old or new keeper, including breeders, and need help with transferring keepership.
Reuniting pets and their keepers is a priority for Petlog. If your pet is missing, call the number to the left to let Petlog know so they can register your pet as lost in their database. If someone finds your pet, they can check the microchip and discover the owner details. Anyone who has found a pet can call this number to report the lost animal as found. You should call to update Petlog if you do find your missing pet. Petlog can provide advice on what to do in the event that your pet goes missing, including using the Bauwow app.
Authorized agents are animal professionals, veterinary organizations, and private implanters who work with Petlog. They microchip your pets and register them on the Petlog database for you. Petlog supports the microchipping industry and provides assistance for its authorized agents. Call the number to the left if you are an authorized agent in need of support or information. This could be due to finding a pet, being unable to record a microchip, or needing to find a microchip supplier. Petlog can provide microchipping resources.
The Bauwow app is free to download on Android or iOS devices. It has features for all Petlog customers, plus bonus features for Petlog Premium members. You will need your pet’s microchip number and your Petlog ID. If your pet goes missing, use the app to send an alert to Petlog. You can also share an alert on Facebook and with Doglost. Access a directory of vets and wardens, and use the Lost and Found section to share a poster with your pet’s information. Call the number to the left if you have technical issues with the app.
The primary contact method to reach Petlog is by calling on the phone. Unfortunately, Petlog took down their Facebook page and their Twitter account is no longer active. There are two remaining options other than the phone. Firstly, you could send an e-mail to petlogadmin@thekennelclub.org.uk. Secondly, there is always the postal service. Write a letter to the head office address shown on this page. This is obviously not the most convenient method. Contacting Petlog by phone is the fastest way to resolve any problems.
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