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Royal Mail

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Opening Times for Royal Mail

Day Opens Closes
Monday 8am 6pm
Tuesday 8am 6pm
Wednesday 8am 6pm
Thursday 8am 6pm
Friday 8am 6pm
Saturday 8am 1pm
Sunday 9am 2pm
Royal Mail
Royal Mail Customer Services

The contact number for Royal Mail is available directly from their website at no or lower cost.

Contact Royal Mail customer support on the number on this page for assistance with any of Royal Mail’s services, from postage to delivery.

  • Business Name: Royal Mail
  • Opening Times: 8am – 6pm (Mon – Fri)
  • Head Office Address: Royal Mail Group, 100 Victoria Embankment, London, EC4Y 0HQ
  • Website:

Royal Mail Contact Numbers

Contact Royal Mail any day of the week during the listed opening hours for each of these phone helplines. Service is limited on weekends, and usually unavailable on Bank Holidays.

Department Opening Hours
Customer Services (Mon – Fri) 8am – 6pm
(Sat) 8am – 1pm
(Sun) 9am – 2pm
Complaints (Mon – Fri) 8am – 6pm
(Sat) 8am – 1pm
(Sun) 9am – 2pm
Royal Mail Shop (Mon – Fri) 8.30am – 5pm
(Sat) Closed
(Sun) Closed
Business (Mon – Fri) 8am – 6pm
(Sat) 8am – 1pm
(Sun) 9am – 2pm
Royal Mail Redelivery (Mon – Fri) 8am – 6pm
(Sat) 8am – 1pm
(Sun) 9am – 2pm
Parcelforce Worldwide (Mon – Fri) 8am – 7pm
(Sat) 8.30am – 5pm
(Sun) 9am – 5pm

Customer Services

Contact Royal Mail customer services whenever you need advice on postage methods or prices. They can also help you locate your nearest Delivery Offices and Post Offices. Another reason to call would be for help tracking your mail or arranging a redelivery. If you receive a “missed delivery” card, it will have instructions for what to do about your parcel. You can call for help with setting up your PO Box or redirection if you are changing address. You can also enquire about other mail receipt and storage options such as Keepsafe or Local Collect. Call if you need to pay additional delivery fees, like a customs charge.


While Royal Mail works hard, among the millions of items they deliver some of them do go astray. Contact the dedicated complaints helpline for assistance and problem resolution. You should call this number if your mail is missing or delayed. If a parcel arrives damaged, you can make a complaint. Should you ever have a negative experience with a member of Royal Mail staff, report the details of your issue. You can contest additional delivery fees if you think they were applied unfairly. Find out what they will do to fix things if they lose your items. Some complaints could take up to 30 days to investigate fully.

Royal Mail Shop

Whether you’re an online seller or just sending one-off packages, you can find everything you need in the Royal Mail online shop. They stock boxes, envelopes, stamps, and stationery. The shop sells collectables such as Star Wars stamps as well. There are different themes for collectable stamps such as wildlife, TV shows, history, and architecture. Call to make enquiries regarding stock or online orders you have placed. You can browse online or call this number for advice on what is available for sale. They can point you to guidance on their packaging requirements so that you will know what you need to buy.


Do you run a small business requiring delivery and returns of your products? Royal Mail business services make this easy. Online sellers can grow quickly and even expand into the international marketplace. Call to find out how to set up a business account. Learn more about the benefits of a business account, such as discounts on volume postage. The Royal Mail marketing team can help you to grow your reputation and increase your global revenue. Find out about pricing, supplies, and flexibility to match the needs of your business. If you are already a Royal Mail Business customer, call this number for assistance.

Royal Mail Redelivery

Call to speak to Royal Mail about their redelivery service. You can phone this number to find out whether this is possible on a parcel or letter you’re expecting from Royal Mail, but weren’t in at first to sign for the item. If you’d like to find out when your nearest Redelivery date is, you can phone this number and see what the best option for your personal circumstance is. If you have already booked a Redelivery from Royal Mail, but the item failed to be redelivered, or there were items missings from your delivery, you can phone this number to get the problem sorted as quickly as possible.

Parcelforce Worldwide

Rather than Royal Mail itself, the subsidiary service Parcelforce Worldwide runs certain deliveries. These usually include the international post and often larger parcels. Parcelforce requires separate procedures for complaints and queries regarding its services, so call to be transferred to Parcelforce’s customer services. If your delivery is directly through Parcelforce, then Royal Mail will not have records of your booking. Their staff will be unable to track items for you, as their system will not recognize reference numbers from Parcelforce. However, Royal Mail can transfer you to the correct department at Parcelforce.

Other Ways to Contact Royal Mail

Don’t worry if you don’t have time for a phone call. You can still contact Royal Mail for customer support. If you send an e-mail to, it can take up to 10 days to get a response. For a faster response time, direct your queries to @RoyalMail on Twitter during their opening hours. If the Royal Mail subsidiary Parcelforce Worldwide is providing your delivery, tweet @Parcelforce instead. Finally, you have the traditional option of writing a letter. Since it is a mail delivery service itself, Royal Mail accepts post addressed to them with no stamps. Just write FREEPOST Royal Mail Customer Services on the letter.


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