The contact number for Thames Water is available directly from their website at no or lower cost
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| Day | Opens | Closes |
|---|---|---|
| Monday | 8am | 8pm |
| Tuesday | 8am | 8pm |
| Wednesday | 8am | 8pm |
| Thursday | 8am | 8pm |
| Friday | 8am | 8pm |
| Saturday | 8am | 6pm |
| Sunday | Closed |
Get in touch with the customer service team for Thames Water when you contact them on the number. When you phone this number they’ll be able to help with your account details, payments and more.
| Set up a direct debit | |
| Moving Home | |
| Request a water meter |
Phone the number to speak to Thames Water customer service contact where they can answer any questions that you have about your water account. You can phone this number to submit water meter reading. You can also call this number if your water pressure is incredibly low or there is no water.
If you need help with finding out how to turn your water on and off you can also phone the number above.
If you have backed up drains you can also ring the number above for assistance with this problem.
Call the number to report a leak in your home, you can use this number to report the leak and get the help you need booked in as soon as possible. You can also phone this number to find out further information about the leak repair process.
If you need to make a payment on your account you can phone the number. When you ring this number the advisor will be able to take the payment through a card payment, whether you pay monthly, quarterly or twice a year for your water bill.
If you need help with paying your bill you can also phone this number to find out if there is anything available to you.
You can set up a direct debit to pay your water bill by phoning the number. When you call this number you can get up a direct debit set up so the money will automatically come out of your account on a set date and you don’t have to worry about late payments. When you phone this number you will need to explain the frequency of the direct debit you’d like to set up, and provide the card details for the account that you’d like to use to pay for your water bill.
Get in touch with Thames Water on the number if you’re moving home anytime soon. When you phone this number the customer advisor will be able to tell you the steps you need to take in anticipation of moving home. You can use this number to find out whether your new address will still be within their supply area, and can still use Thames Water at your new home. You can also use this number to close the account of your current address.
To request a water meter from Thames Water you can phone the number. When you call this number you are able to request a meter to track how much water you use and pay for only that. If you have previously had a water meter set up in your home you can also phone this number to get help with finding and reading your meter.
If your metered bill seems higher than usual you can phone the number above to help talk you through the bill and explain why this might be.
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