QVC UK Customer Services Contact Number

Do you shop with QVC? Whether you order online or over the phone, you might enjoy grabbing a bargain. However, sometimes you might experience an issue with QVC. Here are all of the details to contact QVC.

About QVC UK

QVC began in 1986 as an American television network with a now famous shopping channel. Televised shopping allows brands to advertise to customers directly in their homes. Customers will then have the comfort of placing orders for advertised products from their own homes. QVC has its own fashion and beauty brands. The name is actually an acronym for Quality, Value, Convenience. These are the things which QVC promises to its customers. Today, QVC is broadcast to over 350 million households. These audiences span across 7 countries, including the US, the UK, Germany, Italy, France, Japan, and China.

QVC UK Contact Numbers

Contact QVC UK whenever you need customer support on these helplines.

QVC Customer Services

Contact QVC customer services on the number to the left when you have questions or concerns about products or orders. Call to find out more about QVC, from where to shop to how to place orders. Learn about Easy Pay, Speed Buy, Multi Quantity or other convenient QVC shopping features. Call to enquire about Today’s Special Value or any other promotional offers you have seen. Check when an item will be coming back in stock, or get more details about a product and how to use or care for it. You can call to place an order with QVC over the phone if you prefer. If you are a returning customer, you must give your membership details.

QVC Delivery

Standard Delivery from QVC takes 3-5 working days, although Direct Despatch items from the supplier can take up to 14 days to arrive. Deliveries to Ireland or mainland Europe generally take 7-10 days. Every item is packed and posted separately, which is why there are individual P&P charges for all products. If you need to change the delivery address for an order, call the number to the left straight away to see if this is still possible. You can track the status of your order online, but not in the app. Call QVC if you want to double-check that your order has despatched and track where it is. QVC will send your items to you via Hermes or Royal Mail.

QVC Returns

There is a 30-day money-back guarantee on purchases from QVC. If you change your mind, complete the returns slip and re-package your item. If you are returning more than one thing, you should send these in separate packages. You must pay for returns postage using Hermes or the Post Office. It can take up to 14 days for QVC to process returns and refunds. They will only refund the standard delivery charge if the item was faulty. Keep postage receipts during this time in case you need them. Call the number to the left if you have lost your invoice, your product arrived damaged, you want an exchange, or you need the returns address.

QVC Account

When you place your first order online or over the phone, you will create your QVC account. If you need to change your addresses or saved payment methods, you can do this yourself or call the number to the left and QVC can do it for you. Should you forget your PIN, contact QVC to request a new one. You can also call to close your account or to close the account of a friend or relative who has passed away. To cancel an Auto Delivery plan, you will have to call, as you cannot do this online. Most amendments can be made through your online account easily. Call if you have issues updating your account or can’t view your order history.

Technical Support

You can view and shop from QVC on several different platforms. Whether you have trouble shopping on the website or watching videos in the app, call the number to the left for technical support. You can get the QVC app on Android devices, iPhones and iPads, and even Apple Watches. Or you can use one-click shopping on Apple TV. If you have problems with live video streams or outdated listings, contact QVC. If there are some features that don’t work, they may just be unavailable for the format you’re using. For example, you cannot place Advanced Orders or amend your order details on an iPad. Call for advice on the QVC website.

QVC Complaints

QVC takes all complaints seriously, as they are dedicated to providing an easy shopping experience for customers. You should contact QVC Customer Services first if something goes wrong with your order. When customer services are unable to help, you can call the number to the left and ask to speak with a Team Leader. You will need to provide all the relevant information when you make a complaint. This includes your name, address, membership number, order number, the particular item number, what the problem might be, and how you expect QVC to fix it. They will aim to resolve your complaint within 72 hours, or within 2-3 days. If you are not satisfied, then contact the Chief Executive Office at theCEO@qvc.com.

Other Ways to Contact QVC UK

With 24/7 support, the phone helplines are the best way to contact QVC. If you would rather contact QVC online instead, the social media team is available seven days a week. They will be replying to messages or comments on Facebook and Twitter between 10am and 10pm. They will also respond to e-mails you send to customer_careuk@qvc.com during these hours. Due to the high volume of e-mails they receive, it might take 72 hours before they get back to you. You can also try e-mailing webmasteruk@qvc.com. If you have a press enquiry, send it to pressoffice@qvcuk.com. You can write letters to the address in the left sidebar.