Your browser does not support JavaScript!

First Direct

The contact number for First Direct is available directly from their website at no or lower cost

Calls cost 7p per minute plus your standard network charge.

Please ensure you have the bill payers permission before contacting a company on our website.

This website provides hard to find phone numbers as a call connection service, and is not associated with the companies listed.

Opening Times for First Direct

Day Opens Closes
Monday 24/7
Tuesday 24/7
Wednesday 24/7
Thursday 24/7
Friday 24/7
Saturday 24/7
Sunday 24/7
First Direct
40 Wakefield Road
LS98 1FD

Contact First Direct by calling the number above to get customer support with First Direct banking. Midland Bank formed First Direct as a telephone bank in 1989. HSBC then acquired it in 1992, and First Direct is still a part of HSBC today. It was one of the first UK banking services to offer text message banking and then internet banking in the late 1990s. The bank is sponsoring the Leeds Arena, which is named after it.

First Direct Opening Hours

Opening Times
First Direct Customer Services (Mon – Fri) 24/7
(Sat – Sun) 24/7
First Direct Products (Mon – Fri) 24/7
(Sat – Sun) 24/7
First Direct Online Banking (Mon – Fri) 24/7
(Sat – Sun) 24/7
Switching to First Direct (Mon – Fri) 24/7
(Sat – Sun) 24/7
First Directory (Mon – Fri) 24/7
(Sat – Sun) 24/7

First Direct Customer Services

Call First Direct customer services on the number above if you are currently a First Direct customer or you want to join First Direct. You can find out more about the types of banking available and get help with setting up mobile banking, telephone banking, or online banking services. If you want to use a physical banking service like withdrawing cash, then find out what you can do at an HSBC or Post Office branch.

First Direct Products

To enquire about a First Direct financial product, call the number above. They could assist you with savings, investments, loans, mortgages, credit cards, insurance, and travel money. Whether you have a query about overdrafts, ISAs, balance transfers, or anything else with First Direct, simply call and ask. Or if you need to report a problem with a First Direct product, such as a stolen card or a late repayment, then you could call.

First Direct Online Banking

You should be able to log on to First Direct online banking if you are registered for the service. The same applies to First Direct mobile banking through the app. If there is an issue with the online banking service or you are unable to access your account, call First Direct on the number above. First Direct uses Secure Key two-factor authentication, so you can call for help with this whether your Secure Key is digital or physical.

Switching to First Direct

First Direct offers some incentives for customers banking with other providers to switch to their services instead. This includes a £50 welcome bonus for switching your current account to First Direct. They will also pay you £100 if you are not happy with their services and decide to leave after 6 months. Call the number above to speak to First Direct about switching banks. You can call to discuss the terms of their offers.

First Directory

For a £15 per month fee, First Direct offers a range of additional services to current account holders. This suite of services is called First Directory and has been around for over 15 years. The perks include Aviva worldwide travel insurance and mobile phone insurance, RAC motor breakdown assistance, and discounts for many leisure providers. Call the number above for assistance with First Directory, including joint accounts.

Other Ways to Contact First Direct

The fastest way to speak to a person at First Direct and resolve an issue is to call on the phone. However, you can send an e-mail to First Direct at and they will respond to your enquiry as soon as possible. There is also the option of contacting First Direct customer services through Twitter – their account is @firstdirecthelp and e-mail is Do not share your banking details.

Save time & money with our handy phone option guides

Ratings for the best customer services departments

The best deals and voucher codes for top UK companies