American Golf Customer Services Number

If you are a golfer in the UK, then you have probably heard of the American Golf chain. Whether you are new to American Golf or a returning customer, you can find various ways to get in touch with them here.

About American Golf

American Golf is the top golf equipment retailer in Europe. There are more than 120 American Golf stores in the UK and Ireland. Every store offers a range of the best clubs, shoes, clothing, carts, bags, and balls. American Golf aims to provide a first-rate experience of shopping for golf gear and accessories. Services such as custom fittings are available in stores. The trained staff can provide expert advice to help golfers at any level choose the right equipment. Many members of the American Golf team are golfers themselves and just as enthusiastic as you. Customers can also access their high-value deals by placing orders online.

American Golf Contact Numbers

Use these numbers to call American Golf for assistance with their products.

Customer Services

Contact American Golf customer services by calling the number above whenever you need support. They can provide professional advice on product specifications and suitability if you ask. You cannot place an order over the phone, but you can get help with online orders if you experience technical difficulties. There are several services at American Golf which you could call to find out more about. These are golf insurance and insurance replacement services, club repairs, the double-value trade-in offer, or custom equipment fittings in American Golf stores. Call customer services if you need to check store opening times or stock.

Shipping & Delivery

The couriers who work with American Golf are DPD and Hermes. Online orders are trackable from their despatch from the warehouse to delivery at your door. Your delivery options depend on your location, but the full range includes standard, express, next working day, weekend, and chosen date. If there is an issue with your delivery, call the number above for assistance from the aftersales team. They can chase your order for you and arrange refunds of delivery charges if they miss the day you paid for. There may be additional delivery charges for bulk orders and international deliveries within the EU, or to Australia or New Zealand.

Store Collection

Whether you shop instore or online, you can order directly to the store to collect later. You can reserve a product at a specific store if they have the stock available. If you choose celebrexhome.com this option, then you have until closing time the next business day to collect it and pay instore. Otherwise, you can simply order and pay online and request delivery to a store instead of your home address. The order will go from warehouse to store and be ready for collection within 2 working days. You will need photographic ID to collect an order from the till. Call the number above if there is an issue with a store collection or to extend your reservation.

Returns & Refunds

As they stock major brands, each product has an American Golf warranty. The manufacturers back their product quality with a 12-month guarantee. If your product develops a fault within this time, take it into a store for a repair, replacement, or refund. You can return most products within 30 days of purchase if you change your mind. Submit an online returns request or call the number above directly for advice on the best way to return your item. Call to check exclusions for returns, which include custom products, base layers which you have worn, or packs of clothing which are split. Ask for the address for returns sent by courier.

Gift Vouchers

If you know someone who loves to play golf, you could purchase a gift voucher as a present for them. Even if you do not know anything about golf, they can use the voucher to choose their own equipment. You can select £5, £10, or amounts increasing by £10 up to £100. American Golf can either e-mail the gift voucher or send it in the post. You can purchase them online or in stores, and the recipient can redeem them either way too. Call the number above if you do not receive a voucher by e-mail within 24 hours or by post within 7 days. The terms and conditions do not specify the returns policy for gift vouchers, so call up to check this.

Complaints

Should you have a complaint about American Golf, call the number above. They will log and investigate every complaint accordingly. They aim to resolve complaints quickly and be sympathetic to the customer. Your complaint might be about incorrect fittings, unhelpful sales staff, delayed or failed delivery, or misleading offers such as the double discount. You may have purchased products which turned out to not actually be in stock. Or you might find that American Golf did not honour a warranty or returns policy. Call to resolve your issue, and try e-mailing the CEO at barry.leach@americangolf.co.uk. Or escalate to Trading Standards.

Other Ways to Contact American Golf

When you have queries about American Golf products, you can call customer services or just ask instore. Use their store locator to find the closest branch of American Golf. If you need to contact American Golf about an online order, then you can use social media or e-mail. Message them on their Facebook page or tweet to @AmericanGolf_UK. Or if you would prefer, you can e-mail sales@americangolf.co.uk with initial enquiries. You can contact them for professional golfing advice. Contact aftersales@americangolf.co.uk for post-sales support, such as returns or feedback. Use marketing@americangolf.co.uk for press queries.