Mulberry Bush

Contact Mulberry Bush on the number to the left if you have a query. Mulberry Bush is a mail order and online retailer of traditional and educational toys for children up to 12 years old. They specialize in wooden toys but also sell soft toys. Mulberry Bush is a British family business which has been selling toys since 1996.

Mulberry Bush Contact Numbers

You can contact Mulberry Bush on the phone using the following numbers.

Customer Services

Contact Mulberry Bush customer services on the number to the left if you would like them to send you a copy of their catalogue in the post. You can use the catalogue to order from Mulberry Bush in the mail and pay by cheque instead of ordering online. Call them to find out about ongoing discounts and promotions, such as Bonus Buy offers, bundles, or the clearance sale. You can also enquire about pricing and let Mulberry Bush know if you find something cheaper from another retailer. Or call to get help with placing overseas orders.

Online Orders

When you place an order through the Mulberry Bush website, you are entering a contract with them. You must provide adequate payment for the requested products and services at the time of ordering. They may refuse your order for reasons such as failed payment or products no longer being available. Call the number to the left for help with online orders. You should add whether the order is for a specific occasion at the check-out stage in the “Special Requirements” box. They will try to deliver your order to you for the required date.

Delivery

Standard delivery from Mulberry Bush takes around a week, but there are more expensive next-day and named day delivery options available. You should allow up to 14 days for orders of personalized items as they take longer to make. If there are errors when trying to track your order through the link in the dispatch notification e-mail, call the number to the left to find out what is happening with your order. You can also contact them for assistance with international deliveries, or free collections from the warehouse in West Sussex.

Returns & Refunds

You can return your order to Mulberry Bush within 30 days if you change your mind or you aren’t satisfied with the product. They must be in the original resaleable condition for Mulberry Bush to accept a return.
Call the number to the left for guidance on returning products to Mulberry Bush, as you will need to fill out the returns form. You will also have to pay for the return postage yourself, whether you take the parcel to the post office or call Mulberry Bush to arrange a collection. Call to arrange an exchange instead of a refund.

Mulberry Bush Birthday Club

If you have an online account with Mulberry Bush, you can set up birthday reminders for your children or other children. Signing up for the Mulberry Bush Birthday Club means that you will receive reminders and gift suggestions, as well as special discounts for each birthday. You should receive the e-mails with this information 3-4 weeks ahead of the birthday date. Orders for birthday presents can also include a free personal message. Call the number to the left if you do not receive the e-mails or are unhappy with the offers.

Complaints

Should you be less than pleased with Mulberry Bush, call the number to the left to raise any problems. They can explain their policies and provide assistance to resolve the issue if they are responsible for inferior quality items or delayed deliveries. Some customers complain about poor service in response to reporting faulty products or requesting refunds. Other reasons to complain include misleading product information, not receiving gift-wrapped items despite paying for the service,  items arriving damaged, or incorrect orders.

Other Ways to Contact Mulberry Bush

You can contact Mulberry Bush online as well as by phone. They can offer assistance if you contact them through Facebook or on Twitter. Otherwise, you can contact customer services by sending them an e-mail at sales@mulberrybush.co.uk. You can contact them this way with pre-sales or post-sales enquiries. They will reply as quickly as possible. If you prefer to write a traditional letter to the traditional toy-seller, post it to the address on the left. You may be able to visit the Mulberry Bush warehouse in person if you are local.