Yodel

Phone the Yodel contact number on the number above where you can speak to a person about queries you have regarding the courier service. You can phone this number to track your parcels, discuss depot collection, return parcels and more.

Speak to a person

You can use the number above to speak to a person at Yodel who will be able to quickly answer your questions. When you connect to a person you have the ability to ask any follow-on questions to the answers they give you. Plus, you’ll have a real-time update of where your parcel may be, as well as details on how long it’ll take to get to you.

Yodel Email

If you don’t want to use one of the contact numbers above to speak to a person at Yodel, you can contact them through the internet instead. They don’t have a direct email address for you to send an email to, but you can contact them through their webchat which is available on their website. This is another way of getting an instant response from them, however, the webchat isn’t available at all times. Monday to Friday you can use it 8am till 10pm, on Saturdays it can be used 8am till 5pm and on a Sunday it is closed.

Customer services

Get through to the customer service team at Yodel when you phone the number above. When you call this number the advisors will be able to help with any queries you have regarding delivery, late deliveries or missed deliveries. They can let you know what will happen in the event of a missed delivery and if there is anything that you need to do.

If you have received a damaged parcel from Yodel you can use the number above to get this sorted as soon as possible. The advisor will be able to tell you what will happen in the case of this, and how quickly they can sort it for you.

If you need to rearrange a parcel delivery you can also ring the number above to find out how this can be done. When you ring you’ll need to provide your parcel number and the customer advisor will be able to tell you whether it’s possible to rearrange the delivery.

Track your parcel

Phone the number above to track your Yodel parcel, when you ring this number you will need your parcel number in order to get information about this.

You might need to ring this number if your parcel doesn’t have any tracking available online, but you’d like to know where it is.

If you need to change your delivery time you can ring the number above to see whether this is possible with your parcel.

Depot collections

To make a depot collection you will need to ring the number above. It’s important that you ring this number before you go to your local depot to ensure that the parcel is there. You can also find out the opening times for that depot and what you’ll need to bring with you in order to collect your parcel.

Returning and exchanging parcels

Get further information about returning and exchanging parcels with Yodel when you phone the number above. When you ring this number the advisor will be able to explain how you can carry out a return or exchange, how long it’s likely to take, costs involved and time constraints.

If you have previously sent an item for a refund or to get it changed for something else, you can track this parcel by ringing the number above and giving your parcel number to the advisor who can let you know where it is.

Complaints

Make a complaint to Yodel by phoning the number above. When you ring this number they will be able to log your complaint in the system and get it looked into quickly. It’s likely that they will need to look into your complaint further and do some investigation before you are given an outcome. However, sometimes they might be able to get it resolved whilst you’re on the phone and give you a solution then.