Very

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Are you trying to contact Very? Then look no further, because you can find all the information you need on this page. We can help you to connect with the British retailer through the phone, the internet, or the post.

About Very

Very is an online retailer in the UK. The Shop Direct group launched the brand in 2009. Shop Direct also owns the familiar brand Littlewoods, which used to run a mail-order catalogue service. Both are primarily online retailers now (while also offering telephone sales). Very aims towards a younger market, with the app and mobile site enhancing sales. It is basically an online department store, selling the usual range of goods. This includes sections for fashion, children and babies, beauty, electricals, sports, gifts, and home and garden. Very often has celebrities design their own ranges, like Fearne Cotton and Michelle Keegan.

Very Contact Numbers

Contact Very on the phone seven days a week with these helpline numbers.

Customer Services

Whenever you have a general query or a complaint about Very, call to discuss it. Customer services will provide information upon request, such as product descriptions, delivery options, promotion terms and conditions, sizing guides and more. Very may contact you if there is a safety notice and product recall. Call them if you need more information in the event that happens. This is also the number to call if you have a complaint to make about Very products or services. They will try to resolve this for you quickly, but they might have to investigate and get back to you. Ask to escalate a complaint if you are still unhappy.

Delivery

You can track orders through your online account, or call to find out where your parcel is. Should you need to amend the delivery time or address, it depends on the policy of the courier. Call Very and find out if they can make any changes. You may need to follow this up yourself with the courier. If you miss a nominated day or express delivery, Very will usually refund the delivery charge automatically. Call if you don’t receive your delivery on time and don’t receive a refund for delivery costs. Very are not liable for delays due to adverse weather. Call if you need assistance with any delivery service, including CollectPlus.

Returns

You can arrange a return through the Returns tab in your online account. Very offers free returns up to 28 days after receipt through CollectPlus and the Post Office. For items over 10kg, you might have to pay the postage charges. For larger items like home appliances, contact Very to arrange a free collection. Check the returns policy before returning an item, because Very will send it back to you if it isn’t in an acceptable condition. Call for advice on returns, or to chase a return you already sent. It takes at least 3 working days from Very receiving the return to process a refund. Use the receipt details to track the return parcel.

Payments

Shoppers can pay for their online orders upfront with their card details the usual way. If a payment is declined, you should contact your bank first of all. Very offers its own credit options to help frequent customers spread the cost of their shopping. This includes Buy Now Pay Later for deferring payments, plus Take 3 to split the cost into 3 monthly payments. When you create your Very Account, which is an exclusive credit account, you have the option of flexible payments. This means you pay a minimum of £5 or 7% of the cost each month. Call for help with payment options, including offer codes.

Very Account Contact Number

It might be confusing, but My Account and Very Account are different things. My Account is your basic online account where you can monitor your orders. You can also amend your delivery address book and your contact details. Call Very if you are having difficulty accessing your Account for any reason. Very can help you with changing your password and unlocking your account. Call at once if you did not try to access your account but it says that you did. You can also get technical support for the MyVery app if you have trouble syncing your account. Call to unsubscribe from Very marketing e-mails.

Careers

While Very doesn’t operate any physical stores, customer service is just as important for the brand. If you have other ambitions, check out all the opportunities with Shop Direct. There are offices in Speke, Aintree, Bolton, Oldham, and new development in London Victoria. Search and apply for vacancies on the careers website. If you have any questions about a listing or don’t see a job for you, call and ask to speak to someone in HR about recruitment. Young people can ask about the Up & Coming apprenticeships and internships. Find out about internal development or future opportunities in your area of the business.

Other Ways to Contact Very

Unfortunately, Very does not offer customer support by e-mail. This limits your options, but you still have a few. Very customer services are active on social media during the same opening hours as the phone lines. Leave a comment or send a message on Facebook or Twitter and they will reply as soon as possible. Send a tweet directly to @VeryHelpers for a faster response. The social media team can’t access your account, so they may invite you to Live Chat. They can answer your simple queries right away, but some cases may require investigation. If you prefer, you can write a letter to Customer Services, or the head office address:

Shop Direct
1st Floor
Skyways House
Speke Road
Speke
Liverpool
L70 1AB