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| Day | Opens | Closes |
|---|---|---|
| Monday | 8am | 9pm |
| Tuesday | 8am | 9pm |
| Wednesday | 8am | 9pm |
| Thursday | 8am | 9pm |
| Friday | 8am | 9pm |
| Saturday | 8am | 9pm |
| Sunday | 8am | 9pm |
| Department | Opening Hours |
| Customer Services | 8am-9pm 7 days a week |
| Head Office | 8am-9pm 7 days a week |
| My Account | 8am-9pm 7 days a week |
| Help and Support | 8am-9pm 7 days a week |
| Complaints | 8am-9pm 7 days a week |
There are multible reasons you might want to call the Tesco Mobile customer services number such as to inquire about the different contract plans they have on offer at the moment, to see what new devices Tesco Mobile are offering to their customers or to discuss your upgrade options if you are already with Tesco Mobile. If you are with Tesco Mobile, you may have a contract that you are currently unhappy with or you might want to add additional features such as extra data or an international call plan. If you are unsure and would like some advice on purchasing a phone that suits you and your lifestyle, you can either call Tesco Mobile customer services. You can also call the customer services department if you are having problems with your signal or other problems.
The Tesco Mobile head office is where the network operates out of and also where a number of staff are employed. If you want to find out more about a day in the life at Tesco head office then you can call them to ask. The head office number is available with any questions about the company or its history. You can also call the head office to inquire about working for Tesco Mobile such as any job availibility, job perks or you want to know about the application process for a job.
If you have forgotten these log in details or you are hvaing issues logging into your account as well as if you need to change billing or payment information, you can call the accounts department and someone can help you gain access to your account or change your details. The account department is also available to call if you notice any unusual activity on your account and want to report it. Unusual activity might be a payment that you haven’t registered or a significantly higher bill than usual. It is important that you report this as soon as it happens because there might be an underlying issue that needs to be dealt with. If you want to change your tariff quickly and easily online, you can also call the Tesco Mobile account team.
The help and support department is availible to help you with anything that you might not understand on your mobile. The help and support from Tesco Mobile starts right from the beginning with their ‘getting started’ feature which essentially helps you to activate your new phone hassle-free. It includes information and help with things like moving your sim over to a new device or beginning a new contract. It instructs you on how to do basic things like sending and receiving picture messages as well as helping you with more complex actions such as unlocking a phone or tablet from another network and using your phone or tablet as a wifi hot spot. Help and Support will also give you advice on how to securely protect your phone and it is important that you give them a call If you are unsure how to do this. The ‘device help’ section of the website allows you to select the model of your phone and will then tell you everything that you need to know about using that device. You might even find out things you didn’t even know possible. The page includes frequently asked questions from other users of the same phone and also has a live chat option if you need answers quickly. If you have some questions not mentioned on the website you can call the help and support line.
If there is something that you are unhappy about or something that you feel they could do to improve, then please get in touch with the complaints line to report your concerns. You may have an issue that you want to raise with Tesco Mobile as a customer, whether it be that you received bad customer service, you have purchased a device from Tesco Mobile that is faulty, damaged or broken or you feel you have been billed wrongly or are continuously being billed wrongly. You might have problems connecting to wifi or your phone may run out of data quicker than it should, meaning it works slowly. The complaints line is a great way of addressing any issues you are having. If you are owed credit to your account due to being overcharged on your bill, this will be applied as soon as possible. If you have ordered a device for delivery and it has not turned up on time, or you have received the wrong order, you can also notify the complaints line to have the issue fixed as soon as possible.
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