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| Day | Opens | Closes |
|---|---|---|
| Monday | 8am | 7pm |
| Tuesday | 8am | 7pm |
| Wednesday | 8am | 7pm |
| Thursday | 8am | 7pm |
| Friday | 8am | 7pm |
| Saturday | 8am | 5pm |
| Sunday | Closed | Closed |
Contact The Toy Shop on the number to the left for assistance. TheToyShop.com is the online website for The Entertainer brand’s chain of toy stores. It is the largest independent retailer of toys in the UK, with around 150 stores. It began when a married couple, the Grants, took over a toy shop in Buckinghamshire in 1981.
Contact The Toy Shop by calling these helplines, which close on Sundays.
Customer Services |
(Sat) 8am – 5pm (Sun) Closed |
Orders & Payments |
(Sat) 8am – 5pm (Sun) Closed |
(Sat) 8am – 5pm (Sun) Closed |
|
(Sat) 8am – 5pm (Sun) Closed |
|
(Sat) 8am – 5pm (Sun) Closed |
|
(Sat) 8am – 5pm (Sun) Closed |
Contact The Toy Shop customer services on the number to the left if you have a general enquiry about The Toy Shop website or The Entertainer stores. You can ask them to send you a catalogue if you would prefer to browse that way instead of online or before visiting a store. Call to enquire about promotions and other competitions. Enquire about Jack’s Birthday Club if you would like to get discounts for birthdays. You can also call to discuss business policies such as closing on Sundays or refusal to sell certain types of toys.
Placing orders online is easy through The Toy Shop website. They also sell through Amazon, but then you would have to contact Amazon about those orders. If you place an order or a pre-order from The Toy Shop website, you can call the number to the left for help with it. Call if you have trouble with the website or accessing your account to view your order history. Check which payment methods they accept online and which can only be used in The Entertainer stores. You can also enquire about items which are currently out of stock.
There are plenty of ways to get your toys from The Toy Shop. Order for standard home delivery, collection from a store, or collection from Doddle or a MyHermes ParcelShop. They also offer international delivery but costs may vary. Call the number to the left if there are delays in dispatch or delivery of your order. Find out where your parcel is if you are unable to track it. Some toys are available with express or next day delivery. You should call if the order doesn’t arrive in the timeframe that you paid for and request a refund for this.
The Toy Shop will refund any items you return within 28 days of purchasing them. However, you need to have the receipt as proof and the goods must be in the original packaging and unused. You can return by post at your own expense, or take the product to a store for a refund or exchange if possible. Call the number to the left for assistance with returning orders or individual items. You should contact The Toy Shop if a product is faulty as they will need to receive and test it. Call if your refund does not arrive within 5 days.
Call the number to the left if you would prefer to purchase toys in person. They can help you to find the address and opening hours of their closest store to you. Call ahead to check that your chosen store definitely has the product you want to buy in stock. If not, you can order it instore to come from the warehouse, but this can take 3 days. Stores are unable to reserve items, but you can order online to collect instore. You can also place orders instore for delivery to your home. Call to check differences in online and store prices.
If you are not happy at all following your experience with The Toy Shop and The Entertainer, call the number to the left to make a complaint. The issue could be with your order, the products, or the standard of customer service at any point in the process. They will investigate complaints fairly, aiming to provide a resolution quickly and repair your relationship. You might have a complaint about prices, stock, or quality. If you have a complaint about a store, you can call to report this, but you should ask to speak to a manager at the time.
You can use the online store finder to locate a branch of The Entertainer. If you have a simple query, you can reach out to The Toy Shop on social media. They have a Facebook page and a Twitter account. If you don’t use those platforms, you can send an e-mail to enquiries@theentertainer.com. If you want to discuss an order, then send your e-mail to customerservice@theentertainer.com. They aim to reply to all e-mails within 24 hours. Lastly, you can post a letter to The Toy Shop head office, but this takes longer for replies.
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