Gigs and Tours

Do you need to contact Gigs and Tours regarding a gig or a tour? Are you having trouble reaching the Gigs and Tours customer services team? In that case, you are in the right place. Find their contact details below.

About Gigs and Tours

Gigs and Tours, stylized on the website as GIGSANDTOURS, is a ticket retailer for music events in the UK. This is the trading name for SJM Concerts. They are one of the UK’s leading concert promoters. Tickets are available through Gigs and Tours for most major tours and festivals. Some artists offer a presale on the Gigs and Tours website, so fans can grab tickets there first. Some events will sell tickets exclusively through Gigs and Tours. The company keeps customers up to date with music news and upcoming events in their area. Gigs and Tours offer tickets covering the majority of the best events and venues nationwide.

Gigs and Tours Contact Numbers

Contact Gigs and Tours at any time on any day with these phone numbers.

Customer Services

Contact Gigs and Tours to connect to their customer services department. Ask about events and they will provide as much information as they have. Support acts and stage times may not be made available until much closer to the date. Call for help if you cannot find your booking reference and did not receive a confirmation e-mail. Gigs and Tours can send you the details of your order again. Check ticket prices and availability before you buy. Call to request a refund if the artist or promoter cancels the event. If your tickets are lost or stolen, Gigs and Tours might reissue them, depending on the event rules.

Buy Tickets

Call to book tickets for a concert or event with Gigs and Tours. Specify whether you want seats or standing tickets if these are available. You will need to provide the details of a valid debit or credit card to pay over the phone. Gigs and Tours accept payments online through PayPal. However, they do not accept American Express cards, cash, or cheques. If you are travelling to the event in advance, request the tickets for collection. This way you can pick them up at the box office on the day and don’t need to wait for them to arrive by post. Tickets are sold on a first-come, first-served basis. Prices include transaction fees.

Track Orders

You can log in to your Gigs and Tours account on the website to check your order status. If you are having trouble tracking your order, call the helpline. Gigs and Tours can let you know the despatch dates for your tickets and when you are likely to receive them. They send out most tickets around 7-10 days ahead of the event. The tickets may arrive as late as 48 hours beforehand. You can change your delivery address if Gigs and Tours did not despatch the tickets yet. If your tickets do not arrive in time, Gigs and Tours may be able to arrange replacements for box office collection. Let them know if you receive the wrong tickets.

Accessibility

For most events, you cannot buy specifically accessible tickets online like the rest. You must call so Gigs and Tours can discuss your options. Often venues handle accessible bookings directly since they need to allocate customers depending on their specific requirements. Wherever this is the case, Gigs and Tours can provide the venue’s contact details. For some venues, Gigs and Tours might be able to book accessible seats for you. Let them know what your needs are and they will find the best available solution. Accessibility services are for customers with disabilities. They do not cater for pregnancy or broken limbs.

VIP & Hospitality

Gigs and Tours sell VIP & Hospitality packages in addition to standard tickets. While standard tickets only guarantee entry to the event, these packages offer so much more. They usually include premium seats as well as exclusive merchandise. Sometimes the package can include a meet and greet or photo opportunity with the artist. The sales page will list all the details of the package. Gigs and Tours are not responsible for the contents of the VIP packages they sell on behalf of the artists. Call if you have further questions about your VIP package. You may need to check instructions for what you should do on the day.

Complaints

Have you had a terrible experience buying tickets or packages from Gigs and Tours? Call to make a formal complaint. Gigs and Tours may not be liable in certain circumstances, depending on the terms and conditions. You should read these before buying, as they state that tickets are non-refundable and non-transferable. If they are at fault, the company will try to help you to either attend the event or get your money back. Contact Gigs and Tours to complain if you have problems with delivery or refunds. You can complain about their online ordering system, which doesn’t hold the tickets during the payment stage.

Other Ways to Contact Gigs and Tours

Unfortunately, Gigs and Tours does not have a direct e-mail address. However, you can use the online live chat if you have your reference number. If you do not have a reference number, then try making enquiries on their social media channels. Check the comments on Twitter and Facebook in case someone else has already asked your question. Then you can ask it yourself if you cannot find the answer. If you just want to know about the latest events, subscribe to the newsletter or follow Gigs and Tours online. Media contacts can check the press office for materials. If you want to work for Gigs and Tours, check their job vacancies.