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| Day | Opens | Closes |
|---|---|---|
| Monday | 9am | 5.30pm |
| Tuesday | 9am | 5.30pm |
| Wednesday | 9am | 5.30pm |
| Thursday | 9am | 5.30pm |
| Friday | 9am | 5.30pm |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
Perfect Home (stylized as PerfectHome) is a rent-to-buy retailer established in 2006. They moved online in 2018 and closed all of their high street retail stores except one in Newcastle, where an accounting team works.
Contact Perfect Home for support during the week on the numbers below.
Customer Services |
(Sat – Sun) Closed |
(Sat – Sun) Closed |
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(Sat – Sun) Closed |
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(Sat – Sun) Closed |
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(Sat – Sun) Closed |
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(Sat – Sun) Closed |
If you are new, you can find out how hire purchases from them work. Get help with the application process and providing evidence of income. You should call customer services as soon as possible if you want to change your order after approval of the application. Call to enquire about the products that Perfect Home has on offer, including sofas, beds, kitchen appliances, technology and entertainment. You can also ask about refurbished furniture. Call as an existing customer if you need debt advice. An account manager can assist you with managing payments.
Delivery from Perfect Home is completely free, including next-day courier delivery. Different lead times apply for different items following the approval of your application. Their delivery partners should be in touch with you within a few hours of approval to confirm a delivery date. If you do not hear from them, then call Perfect Home on this number. Call if there is a problem with delivery. This includes the delivery not turning up, not installing the product properly, or charges for failed delivery. Call if you want to cancel the delivery.
You will need to have contents insurance to protect against accidental damage or theft of Perfect Home products.They also offer PerfectCare cover with all of their products. This product guarantee means that Perfect Home technicians will visit your home and repair faulty products for free. They will provide a replacement if they can’t fix it. Call this number to report a faulty product and book a PerfectCare repair.
It is important for customers to keep up with their repayments to Perfect Home. They still own the items you are hiring from them until you make your final payment. This means that they can repossess them if you fail to repay. You can pay weekly by a variety of methods, including setting up a Continuous Payment Authority. You should be able to check your balance and make payments in your online account. Call if you are unable to make a payment on time to try to avoid late fees. Or call to pay an item off early.
You should do this if there has been a problem with your payments or products which caused you financial or emotional hardship and distress. Complain if you feel that Perfect Home misled you about the terms of the purchase hire agreement. You can complain if Perfect Home denied your application unfairly. Call to complain if the delivery or general customer service from Perfect Home is of a poor standard. You should complain if the products you bought from Perfect Home are constantly developing faults or if they refuse to repair them.
Since closing down all but one of their retail stores around the country, there are fewer opportunities to work at Perfect Home. However, there are still possibilities to work in customer care as a call centre agent in Coleshill or a customer account manager in Newcastle. You can even ask about benefits, including holidays and childcare. Enquire about the future of the company if you have concerns about working for them. You can also contact the recruitment team by e-mail at careers@perfecthomestores.co.uk and send them your CV.
You can follow Perfect Home on social media through their Facebook page or Twitter profile. Their social media team may not always respond to comments. It is better to contact Perfect Home directly, such as by e-mail. You can reach the customer services team by e-mailing customercare@perfecthome.co.uk, or send complaints by e-mail to cs@perfecthome.co.uk. Media enquiries should go to Diana McCarthy (Intelligent Conversation) by e-mail at dianna@weareic.com. Or contact affiliates@twentysixdigital.com if you want to join their affiliate programme. You could earn commissions on sales through marketing for Perfect Home.
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