Phoenix Life

Phoenix Life is the insurance business run by the Phoenix Group. It was previously the Pearl Group, initially formed as a loan company in 1857. The group changed its name in 2009, then changed it again to Pheonix Group Holdings the following year. As well as Phoenix Life Assurance, it includes Phoenix Life Ireland, AXA Wealth, Abbey Life, and SunLife.

Phoenix Life Contact Numbers

Contact Phoenix Life using the following helpline numbers on weekdays only.

Phoenix Life Customer Services

You can call up to enquire about their products whether you are an existing customer or not. If you are a policyholder, you can call to request a Retirement Pack with up-to-date details of your policy. You can call to update your personal details, which is faster than doing so by postal form. Or call to ask for guidance on a product, such as income protection.

Phoenix Life Policy Management

You can ask to increase or decrease your premiums according to your financial circumstances. If you want to access your savings, call to find out if this is possible yet. You should contact Phoenix Life to check about the exit fees if you want to transfer pension providers. Or call regarding a transfer as a result of a merger.

Phoenix Life With-Profits Fund

If you have a With-Profits policy with Phoenix Life, your documents should tell you which fund you are investing in. This might be a traditional With-Profits Fund policy, or an individual or group unitised With-Profits policy.

Phoenix Life Unit-Linked Fund

Prices will depend on the type of fund you have. You can check this on your policy documents or call this number and ask if you are unsure. Fact sheets should be available for Unit-Linked Funds on the Phoenix Life website. If you can’t locate them or need help with understanding buying or selling units or unit prices, then call them.

Phoenix Life Pension Access

They can provide a retirement plan to guide your choices and explain fees and taxes. Whether you are reviewing your investments periodically or your retirement is approaching, you should phone to discuss your pension savings and how and when you can access them.

Phoenix Life Complaints

If they make a mistake, then you should report it to customer services first. Then raise the complaint if they don’t manage to fix the problem appropriately. You will need to provide your name, address, and policy number. Explain the cause of your complaint and how you expect Phoenix Life to resolve the problem for you now.

Other Ways to Contact Phoenix Life

The fastest way to resolve concerns is to call Phoenix Life. You can also register for secure online access to manage your Phoenix Life account yourself online. If you need to send an e-mail to Phoenix Life, then you can submit an online contact form. They will reply to these messages within five working days. Other than a Twitter account for Phoenix Group updates, they do not use social media. You can contact Phoenix Life by post using the PO Box address in the sidebar. You can send name and address change forms there.