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Speak to the customer service team for Transport for London on the number the number to the left where the TFL team can help with refunds, your Oyster card, accessible travel and more.
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You can call the number the number to the left where the customer service team for Transport For London are on-hand to answer your questions and solve any problems you might have whilst using their services. When you call this number you can get assistance with planning a journey, as well as getting up to the minute status updates of the different routes and lines you plan on taking.
If you’d like to find out details for any planned work that’s upcoming on your routes, you can phone this number where they’ll help you when they can.
Call the number the number to the left to speak to the team about your TFL account, where they will be able to help you sign up for your Contactless or Oyster account, or make changes to any current ones that you have. You can phone this number if you’re having issues with accessing your account if you’d like to reset the password you can do this when you phone the number, as well as getting help with finding your username.
Speak to the TFL team on the contact number the number to the left about refunds with the company. You can phone this number if the season ticket you’ve previously purchased on an Oyster card is no longer needed, or if you’re a visitor and your Oyster credit is no longer needed either. You can also phone this number if you didn’t touch in or out when travelling through a station, or you touched in and out at the same station, this will ensure you aren’t incorrectly charged on your card.
Contact TFL about Oyster on the phone number the number to the left, when you call this number you can speak to them about your Oyster card and season tickets used through them. If you have lost or had your Oyster card stolen you can phone this number to report this and get the card blocked so it can’t be used without your knowledge.
If you’d like to apply for an under 18s Zip Oyster card you can call the number above where they’ll be able to help process this.
Call the number the number to the left to speak to Transport For London regarding contactless card payments on their transport. You can phone this number to find out how travel charges will show in your card statements, so you can check each payment that is made. You can also phone this number to check your journey and payment history. If you’d like to find out about card clash, you can call this number where they’ll be able to explain the problem. They can also give advice on paying for travel with a mobile payment app.
If you’d like accessibility guides for TFL you can phone the number the number to the left where they’ll get them ordered for you. You can also phone this number for assistance with wheelchair access and how to avoid stairs when travelling. If you’d like to get information on getting help with staff at certain stations you can phone this number.
Call the number above to order your Please Offer Me A Seat badge too.
Report a lost item when you call the number the number to the left, you can also phone this number if you have previously reported a lost item and would like to get an update on whether anything has been handed in. You can use this number for lost property on London Buses, the tube, and other transport around London.
Call the number to the left to make a report to TFL regarding roadwork issues, any street issues you’ve notices, criminal damage or antisocial behaviour or any other crime or incident that occurred whilst using the different transport options.
You can phone the TFL number the number to the left to pay your congestion charge. When you phone this number you will have to provide details of the charge, and have a valid card to make the payment over the phone. You can ask for a receipt of confirmation of payment to be sent to you to show that you have paid the congestion charge.
There isn’t a direct email address for you to send your queries to TFL, instead you have to fill out the contact form on their website. Simply choose the topic that you want to write to them concerning, and you’ll be taken to a form which you can fill out with all of the relevant information.
TfL Customer Service
14 Pier Walk
London SE10 0ES
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