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| Day | Opens | Closes |
|---|---|---|
| Monday | 8am | 6pm |
| Tuesday | 8am | 6pm |
| Wednesday | 8am | 6pm |
| Thursday | 8am | 6pm |
| Friday | 8am | 6pm |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
TNT Express is a courier company, delivering documents, parcels, and freight shipments worldwide in up to 200 countries.
Contact TNT in the UK by calling the helplines below for further assistance.
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You can find out if TNT will be able to cater to your needs for a specific shipment. Learn about dangerous or hazardous goods and import rules before you try to book a delivery. Enquire about Special Delivery services for any urgent shipments. Or call if you need to place an order for stationery and packaging from TNT. Call for help with the documentation, as every delivery requires the correct paperwork, including a commercial invoice.
There are several courier services available with TNT. These include Same Day, Express, and International Economy Express, as well as logistics solutions for businesses. To book an individual consignment, you don’t need to register, but frequent shippers should create an online account for convenience.You should call if you need to change your booking request or cancel it, or to re-arrange the collection of your shipment. Or call for help with preparing and printing consignment notes.
TNT has an online Track & Trace tool to help you to check on the status of a delivery by searching for the consignment number or your customer reference number. Shipments can take up to an hour to appear in the system and stay there for 90 days. You can find out whether something has been delivered and who signed for the package. You can call to re-arrange a delivery if you missed it or to arrange a collection from the TNT depot. TNT can only redeliver from Monday to Friday. Call for help with Proof of Delivery signatures.
You can streamline your business with electronic administration using TNT’s efficient Online Billing. This consists of e-Invoicing and e-Payments. The system keeps statements and account information together in an easily accessible place. There may be surcharges for additional services, such as out-of-hours delivery, imports and customs, enhanced liability, or extra care. Shipping and duty charges may be sent in two separate invoices, so call if you have any confusion over this. Call if you think that a shipment’s volumetric weight was calculated incorrectly.
You need to submit a complaint to TNT so they can begin the process of trying to locate your lost delivery. Or call if your consignment was damaged in transit. In the case of a damage claim, you will need to provide proof, such as the packaging. TNT might need to visit the delivery address and inspect the package. For all claims of loss or damage, you have to provide proof of the value of the package contents. The team will help you to submit your claim and then investigate it. You must make a claim within 7 days, but the investigation stage could take up to 3 weeks.
MyTNT is their online booking tool which allows customers to manage their shipments in one place. You can create templates, auto-fill documents from your address book, and pay upon invoice. This service is for businesses more than infrequent personal shipping. You might experience difficulties with logging in, incorrect addresses, Track & Trace not working, e-invoicing, or failed collections. Contact TNT technical support if you are unable to view something or place orders or a consignment number is not recognized.
You can contact the TNT social media teams for help on Facebook or on Twitter. They are online from 8am to 5.30pm on weekdays only and typically reply within a few hours. If you would prefer to receive a faster response, then try the live chat. TNT advisers should be available during the same opening hours as the phone lines. Alternatively, you can send an e-mail to customercareuk@tnt.co.uk. They should reply within 24 hours (excluding weekends). If you just need to find the closest TNT depot, you should use the online locator. Their media centre contact for press enquiries is rebecca.watson@tnt.co.uk. If you would like to work for TNT in the UK, you can find and apply for relevant vacancies on their dedicated careers website.
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