Civil Aviation Authority

Contact the Civil Aviation Authority by calling the CAA helpline number. The CAA is a corporation which regulates civil aviation in the UK. It supervises, inspects, and manages most of the important parts of the aviation industry.

Civil Aviation Authority Opening Hours

Contact the CAA by calling the phone numbers below at any time.

CAA Customer Services

If you are a consumer with relevant enquiries or concerns, such as a domestic flight passenger, then you can call the CAA on the number above. You can contact them regarding events or displays which require permission from the Civil Aviation Authority. Call if you want to know about aviation and its impact on the environment in the UK. Pilots, airports, airlines, and licenses are things that you could ask about. You may want to ask about unmanned aircraft.

CAA Travel Agents

Travel firms or traders who are affected by industry events or regulations can also contact the CAA for help. Call the number above if you are from a travel agency and need guidance on your legal rights and responsibilities. There may be suppliers working for travel firms with trade enquiries who might also want to call them for advice. Travel agencies could call for information on alternative dispute resolution if they are dealing with a serious complaint.

ATOL Protection Holders

One of the primary reasons to contact the CAA is to discuss ATOL protection. An Air Travel Organiser’s Licence means that the company is part of a financial protection scheme for consumers in the UK. When a travel business fails, the CAA uses the ATOL fund to reimburse or repatriate affected customers. If you need to check your ATOL status or make an ATOL claim, call the CAA on the number above. They can tell you what you need to do for refunds.

Non-ATOL Protection Holders

Not all travel firms or airlines have ATOL protection. This is often the case for flight-only bookings. If you do not have ATOL protection but your travel provider fails to supply the service you paid for, call the number above. The CAA should be able to guide you through the options available to get a refund or alternative travel arrangements. You might have to pursue a refund claim down other avenues rather than through the CAA, such as your bank or insurer.

Aviation Security

As the industry regulator, the CAA has all the expert advice you might need about aviation safety and security. You can call the number above to find out more about pilot checks and how airports operate. The CAA is responsible for vetting aviation staff and enforcing security compliance. They can help you with most aspects of this if you have a query as a consumer or a member of the industry. You can call about aviation training or regulatory record checks.

CAA Complaints

Should you have a complaint about a travel service, raise it with the provider directly. You can call the CAA helpline to consult them on escalating complaints if you need advice on the law. Alternatively, call the number above to report incidences of concern regarding aviation to the CAA. You can also call to make a complaint about the CAA itself if you are not happy with their services or a staff member. It may escalate to an Independent Complaints Assessor.

Other Ways to Contact the CAA

There are several e-mail addresses available if you would like to e-mail the Civil Aviation Authority. If you need general advice, you can message the CAA on Twitter from 9am to 5pm. Otherwise, you must send longer private messages to the relevant address. For example, you can send a complaint by submitting an online form through the website, or send security enquiries to the direct e-mail address  AviationSecurityEnquiries@avsec.caa.co.uk.