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| Day | Opens | Closes |
|---|---|---|
| Monday | 8am | 6pm |
| Tuesday | 8am | 6pm |
| Wednesday | 8am | 6pm |
| Thursday | 8am | 6pm |
| Friday | 8am | 6pm |
| Saturday | Closed | Closed |
| Sunday | Closed | Closed |
Contact Laura Ashley customer services by calling the number to the left. Laura Ashley is a “quintessentially British” textile design company. The couple Laura and Bernard Ashley founded the business together in 1953. It became an international success with a turnover of millions of pounds a year from their stores. They sell clothing, home furnishings, and furniture. The MUI Group of Malaysia now owns the company.
Contact Laura Ashley during the week by calling the phone numbers below.
Customer Services |
(Sat – Sun) Closed |
Delivery & Collection |
(Sat – Sun) Closed |
Returns & Refunds |
(Sat – Sun) Closed |
(Sat – Sun) Closed |
|
Interior Design |
(Sat – Sun) Closed |
(Sat – Sun) Closed |
Contact Laura Ashley customer services on the number to the left to get help from their advisers. Get help with placing orders online or order a free copy of their catalogue. Enquire about information in a buying guide or call regarding the Laura Ashley account credit card. You can also call to ask about other finance options or payment methods. Or contact Laura Ashley to ask for the press office and discuss lookbooks or request a sample loan. Call to make enquiries regarding a particular product for sale or their corporate responsibility.
There are varying delivery charges and time frames according to the products you are ordering and the recipient address. These will be made clear to you at the time of ordering and when you receive dispatch notifications from Laura Ashley. Call the number to the left if there is an unreasonable delay in your delivery or availability for collection. Ask for a refund if you paid for faster delivery and they did not meet their own service speed promise. You can also call Laura Ashley to enquire about international deliveries in the EU.
During the Christmas season, Laura Ashley extends their returns window. Other than this, you will have 28 days to return the product. They will not accept returns without proof of purchase – either a receipt or a dispatch note. You can return products instore or by post. Call the number to the left for assistance with your return. You should allow 14 days for them to process the return and to receive your refund back on the original payment method. Call if there is a problem with a return or a refund so you can sort things out.
Laura Ashley offers gift cards to give as presents, either by physical mail or e-mail. Recipients can redeem these in stores in the relevant country. They may not be valid for use online. Call the number to the left if there is an issue with a gift card you gave or received. Laura Ashley does not take responsibility if a gift card is lost or stolen. They also will not refund gift cards after you purchase them. However, you can receive a refund for returning products when you paid with a gift card. You can also call to get help with wedding gift cards.
An end-to-end interior design service is available from Laura Ashley. An interior designer visits your home for a consultation. In 7-10 days they will provide a mood board and price estimate for the vision. You can then place your order. The consultation fee is £100 for 2 rooms or £200 for a larger project. If your order is more than £1000, they will refund this fee. Call the number to the left to request a brochure or book your home appointment for the Laura Ashley interior design service. Or you can simply call up with general enquiries.
To make a complaint about Laura Ashley, call the number to the left. You can complain about any aspect of the business, from the website to the product quality. Complain if the customer service you receive isn’t of a high enough standard. You should contact Laura Ashley about anything unsatisfactory within 7 days. They will aim to resolve your issue and apologize for any problems you have had. If a product arrives with some damage or is defective, call to complain. Laura Ashley should either refund you or send you a replacement.
If you need to find the closest Laura Ashley store, then use the online locator. You can check the address, opening times, and departments. If you use social media, then you can contact Laura Ashley through their Facebook or Twitter pages. There are several e-mail addresses available if you would rather contact them directly. You can e-mail customer.support@lauraashley.com or customer.aftersales@lauraashley.com and also customer.relations@lauraashley.com or cs.admin@lauraashley.com. You are sure to get a reply from at least one of them. You also have the choice of writing a letter and posting it to their address on the left.
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