Not On The High Street

About Not On The High Street

Not On The High Street is a popular online marketplace where individual sellers offer unique items for sale. It is a great source for creative gifts, which is why Christmas is their busiest time of year. Holly Tucker and Sophie Cornish established the business in the UK in 2006. They expanded it to Germany in 2014. People from around the world can order from Not On The High Street if they choose. Independent sellers can use Not On The High Street to reach a wider group of consumers with their usually handmade products. The Queen awarded an MBE for “Services to Small Businesses and Enterprise” to both of the founders in 2013.

Not On The High Street Contact Numbers

Calling these helpline numbers will connect you to Not On The High Street.

Customer Services

For general enquiries or to place an order over the phone, call the number to the left. This will connect you to Not On The High Street customer services. The team can provide any information you need before you make a purchase. If you find the choice of the online marketplace too overwhelming, they can help you to find the kind of gift you’re looking for. You should call customer services if you have a serious complaint which the seller can’t or won’t resolve. Ask to escalate your complaint to a senior manager if it becomes necessary.

Orders

You can track an order and contact the seller about it through your online account. If you get no response from the seller, call the number to the left with order enquiries. Not On The High Street will look into your order for you. You might have to do this if you need to amend any details. This includes changing your address or cancelling altogether. You will need to do this as soon as possible before the seller dispatches the item. If there are any problems with processing payments or the payment amount, then call this number for help.

Delivery

Sellers send their products out to you directly, so they are responsible for delivery. Always check the item description for delivery times if you need the order by a specific date. Products which are specially made will take much longer. If the seller does not get in touch with you about your delivery, speak to a person at Not On The High Street by calling the number to the left. It is not their or the seller’s responsibility if the weather or strikes cause delays. In other circumstances, they will be the intermediary between you and the seller.

Returns

Before you place an order with Not On The High Street, check if the item is cancellable or returnable. If you order an item that isn’t, you are agreeing that you cannot return it for a refund. Call the number to the left if you need to check the returns policy for your order. If the product is faulty, you may be able to receive a refund anyway. You must return the item within 28 days and notify Not On The High Street before sending it back. Call this number if it has been more than 14 days since you sent a return and they have not refunded you.

Gift Vouchers

If you can’t choose a gift, luckily Not On The High Street sells vouchers. You can choose an occasion and then an amount between £5 and £500. The recipient of the voucher can use it to purchase a present for themselves from Not On The High Street. Call the number to the left if you need assistance with gift vouchers, whether you are buying or redeeming them. Not On The High Street can guide you through the terms and conditions of their gift vouchers. It is best to check before you buy and redeem to avoid any issues later.

Technical Support

Most orders with Not On The High Street come through the website. If you have any trouble browsing or placing orders on the website, call the number to the left. The Not On The High Street team can offer technical support. You will have to provide information such as the device and browser you are using. Give as many details as you can so they can help you resolve the problem. Not On The High Street are aware of an issue with using iOS on iPads to access the website. Call them for some tips on getting it to work on your iPad.

Other Ways to Contact Not On The High Street

As mentioned, you can contact Not On The High Street by phone and message the seller through your online account. They do not have a public e-mail address for customers, but you have other options to contact them online. Send a message or leave a comment on Facebook. If you have a Twitter account, send a tweet directly to @nothssupport. Potential sellers can submit an application form. Those wanting to earn commission from Not On The High Street can apply to become an affiliate. Journalists can register with the Press Centre. E-mail careers@notonthehighstreet.com to express an interest in working for them.