Sky Bet Customer Services Contact Number

Whether you are unsure about joining Sky Bet or are already a frequent customer, you might want to call them. This page provides all the information you need to contact Sky Bet for support, seven days a week.

About Sky Bet

Sky Bet is the sports betting division of Sky Betting & Gaming. CVC Capital Partners own a majority stake in this British-based company. It operates other gambling platforms including Sky Vegas, Sky Casino, Sky Bingo, and Sky Poker. It also runs Soccer Saturday Super 6 and Sky Sports Fantasy Football. Customers who are over 18 can place bets online or by phone, mobile app, or interactive Sky television. Sky Bet does not have any traditional high street betting shops. It was the world’s first online bookmaker to offer Fast Withdrawal, an instant withdrawal service which transfers money to customer bank accounts in seconds.

Sky Bet Contact Numbers

With these helplines you can contact Sky Bet until late every day of the week.

Customer Care

The first point of contact for Sky Bet is the Customer Care Team. You can reach them by calling the number to the left to connect to the Customer Care department with your general enquiries. They can give you advice and point you towards more in-depth guides to the rules for each betting system. You can place a bet over the phone if you are willing to provide card payment details. If you find the choice to be overwhelming, ask them to talk you through all the categories available to help you find the one that’s right for you. They can tell you all of the bets that are available, but they can’t advise you on which one you should actually place.

Offers & Promotions

Before you join Sky Bet, call the number to the left to find out if there are currently any welcome offers. There may not be, but there may be other great promotions. Existing customers can also call up for information on promotional offers. Please note that the Sky Bet team cannot advise customers on future promotions. They can only discuss the terms of current or previous offers. Call to get help with placing free bets, Price Boost selections, Best Odds Guaranteed, and the Sky Bet Club. If you are excluded from any offers, call to question this. You might also wish to unsubscribe from marketing e-mails, texts, or post from Sky Bet.

Deposits & Withdrawals

Call the number to the left for guidance on managing your payment methods in your Sky Bet account. Contact your bank directly if a deposit is declined. For blocked withdrawals, call this number, as Sky Bet may need to verify your identity. Call if you made a withdrawal to a lost or expired card, or if you do not receive the withdrawal in your bank account within 10 working days. Please note that new customers can no longer add Paypal to their Sky Bet account, while existing customers who use Paypal to deposit and withdraw can still do so. Customers can use Apple Pay to make payments with a Visa card (Mastercard is coming soon).

Account Access

Sky Bet encourages responsibility when gambling, so they offer several tools to help customers with this. Firstly, you can limit your deposits with a daily, weekly, or monthly maximum. If you want to stop betting, you can ask Sky Bet to close your account. You also have the option of taking a break for 1 to 30 days with a Cool-Off Period, or barring yourself from placing bets for 6 months to 5 years with self-exclusion. Once these expire, you can call the number to the left to activate your account again. Call this number to re-open your account after closing it, or for assistance with setting up account restrictions or challenging a suspension.

Technical Support

Before you contact Sky Bet about a technical problem, there are a few solutions you could try. Refresh, clear your browser history, cookies, and cache, reinstall Java or Flash Player, or try a different platform instead. If you still experience error messages after this, particularly involving payments, then call the number to the left for Technical Support. When there is a site outage, they can let you know if it is due to ongoing maintenance. You can get support for the app as well as the website. If you are an EE customer, Sky Bet can give you a fix for problems using the app. Call if you are unable to recover your online log-in details.

Complaints

Sky Bet aims to provide an enjoyable betting experience even if you don’t win your bet. Should you be unhappy with any part of Sky Bet services, call the number to the left. You can make a complaint within twelve weeks of the transaction. If Customer Care do not resolve your issue, call to escalate it to a Customer Experience Leader. Send an e-mail to complaints@skybettingandgaming.com for a second opinion, and the complaints team will respond within 48 hours. If the resolution Sky Bet offers is unsatisfactory, you should refer the complaint to Online Dispute Resolution or the Independent Betting Adjudication Service.

Other Ways to Contact Sky Bet

If you don’t like to talk on the phone or are unable to call, you have other options. Social media users can get in touch on Facebook or Twitter. You can request odds for a bet by tweeting them to @RequestABet. If you would prefer to send a private e-mail, you can do this using the e-mail address support@skybet.com. Send any press, sponsorship, or PR enquiries by e-mail to dale.tempest@skybettingandgaming.com. Sky Bet no longer runs an Affiliate programme, as they closed it down in 2017. An alternative option for queries or complaints about Sky Bet is to write a letter. You can send mail to their primary office address in Leeds.